Jimmy's Range & Appliance, Inc.

12/19/09

Incompetent or Worse

by Tatyana G at Citysearch

We contacted Jimmy's Range and Appliance in 07/09 for a problem with our dishwasher. The problem was that it would continuously drain when turned on. The technician that came in told us that we needed a new drain pump, and returned to install it about a week later. We were charged $75 for the 1st visit and an additional $216.53 for parts and labor. The technician did not leave the old part behind, to both prove that a new part was installed and to demonstrate that the old part was defective. We were given a 90 day warranty.

About a month later the problem came back, with the exact same symptoms. We called Jimmy's again, and had a number of visits from several different technicians, who were unable to identify the source of the problem. One suggested that the drain to which the dishwasher was attached did not drain properly, and we just needed to wait for it to clear.

Finally, after another technician's visit - in October - Jimmy's informed us that we needed another part and another repair, costing us another $300+, since by that point the warranty had conveniently expired. They were not clear on what the part was, as my husband and I got two different answers from them.

In my last phone conversation with Jimmy's in October, I questioned whether they had purposely dragged their feet after the dishwasher broke down the second time, and told them I did not trust them to perform any new repairs. In addition, I informed them that I would be disputing their charge with my credit card, at which point their representative hung up on me.

We called another repair company in, and they determined that the problem was improper installation, which resulted in a hole in the connecting hose causing an small internal leak -- and that set off the fail-safe in the dishwasher causing it to drain continuously.

As a result, I am convinced that Jimmy's was either incompetent, or worse intentionally caused us to have a dragged out process, in order to be able to change us for a second *unnecessary* repair.

• Pros: None
• Cons: Charged for unnecessary service

08/10/09

Liars

by Lucy7 at Citysearch

I wish I would have read these reviews before I called this company. My dryer broke. It is 4 yrs old. So I figured it was worth fixing. I called and left a message. They returned my call the next working day and made an appointment with me very quickly. I told the women on the phone that the lights on the control panel went on but when I pressed the start button the dryer would not turn on. But I had a big problem. In order to pull the dryer out my floor would have to be pulled up. So I asked if a technician would be capable of diagnosing the problem without having to pull it out because if not then we would have to wait until I could get someone to pull up my floor. She said "I can't see that being a problem". Now looking back yes I can see how stupid I was lol. But at the same time how was I supposed to know? Sometimes when you don't know something you trust the people who are supposed to!!! Well, of course the technician came and couldn't diagnose the problem without pulling out the dryer. He was here two minutes and charged me $45 plus tax. I called this women and she denied it. What a LIAR! I told this technician who agreed with me as to why I would set up an appointment if I knew that the floor would have to be pulled up. He then told me to call them when the floor gets pulled up so he can come back and fix the dryer. HELL NO STUPID!!!

• Pros: Nothing
• Cons: They LIE!!!

10/22/08

terrible

by dianabrooklyn at Citysearch

the mechanic came to repair washer and cracked the plastic cover

on machine while opening unit.

also left machind with clanging clicking sound that never stops.

i am shocked that bosch recommends them!

sloppy and careless work.

04/30/08

Incompetent service and scheduling, dishonest business

by FFG at Citysearch

The lack of professionalism at Jimmy's is staggering. After THREE repairs on my new thermador stove, each two or three weeks apart because they kept needing new parts for new problems that happened once their repair person left, a FOURTH problem popped up. I was told to "wait a week for service", again, because their only Brookyn Thermador guy works part time, and to "not use my range until then" because the gas was pouring out when I turned the burner on. "Dawn" was not only incompetent at handling the problem, she was offensive. "Kathy", previously helpful and sympathetic to the problem of a new stove with multiple problmes, wrote me up as uncooperative with the warranty company, which was really just a cover for their repair person being unable to fix one thing without breaking another. They are not only dishonorable, they are incompetent. Anyone still willing to deal with them does so at their own risk!

• Pros: None
• Cons: Incompetent repairs and service scheduling, dishonest company

04/01/08

Absolutely the worst, ever

by izzy17 at Citysearch

I've dealt with these guys twice in the past six months, and it has been, hands-down, the worst service I've ever encountered. Last week they reached an all-time low: the mechanic didn't come because there was street-cleaning on my block and he couldn't find a parking space right outside. Avoid this place like the plague.

• Pros: Zero. Zilch.
• Cons: Every single aspect of this operation.

06/04/07

Incompetent morons, Don't waste your time!!!!!

by designevokes at Citysearch

Unbelievable, I have never experienced such horrible service from a company before.

I called on a Tuesday, and they gave me an appointment time on Firday, 8am-5pm. So I took off that friday to be home for the repair. THEY NEVER EVEN SHOWED UP. I have a doorman and he calls me when anyone arrives for delivery/appointment. They didn't even try calling saying they wouldn't make it. One day lost. So I called and left a message, asking why no one even showed up. No call back. Called on Saturday, and they had no record as to why they didn't show up, just were sorry and could reschedule on Monday. Well, so I take off Monday, and guess what, I just called and they have no service appointment scheduled in the system for me. MORON's. Second day lost. They have no record of anything, except that they had the nerve to tell me they came on Friday and no one was here. Total LIE. Unreal, the nerve of them to say that. When I called today, I had to give me address and number 4 times, as each time they just transferred me to someone else. What are they doing over there? Time to invest in a computer that actually saves client data!!!!

If you want stone age, unreliable service, call jimmy's range. Possibly be the worst choice I've ever made.

• Pros: Ha. Your kidding right? Um, NONE
• Cons: Got 2 hours? Where do I start. Need I say more?

04/02/07

Avoid if at all possible

by ayita at Citysearch

I accpeted my scheduled appointment for a Thurday and called to confirm that day.

By 4pm I called again to determine if they were still coming and was told the repair service was two streets away.

5Pm rolled around an NO Jimmys. My entire day wasted . Wages lost.

Friday also came and went without a call to acknowledge or reschedule my appointment.

When Monday arrived I realized they still hadn't called and by 2pm I called and was initially told they had me scheduled for Friday. This I debated because if that was true they would have come or called ON Friday. Their telephone rep was less than helpful, and ultimately her only resolve was to offer me another

(wait all day and see if we come) appointment for the following week. Not acceptable!

If receiving less than accomodating customer service and unreliable appointment scheduling is good enough for you then I highly recommend Jimmy's.

09/05/06

THE WORST MOST INCOMPETENT SERVICE I HAVE EVER RECEIVED IN MY LIFE

by chriscottrell at Citysearch

Where to begin...After having them diagnose my Dacor range as needing new burner valves and me providing approval on the spot to order the replacement parts, they waited EIGHT business days to place the order. They then told me that it would take another TWO WEEKS for the parts to come in and then they would see when the repair could be done. After a lot of back and forth with Dacor trying to find out if in fact the parts were on back order (they weren't) and what the model numbers were so I could spend time trying to get them here faster (I have a 16 month old and can NOT be without a stove for a month), they told me I was calling them too much and they were going to cancel my order.

Just really the most horrible experience I have ever had with a service manufacturer, not to mention a service manufacturer for a high-end appliance. The worst, the rudest, the nastiest most horrible people who are so not interested in providing service. Not to mention, they charged me 81 bucks for the 'diagnosis' and won't give me my money back.

So, after reporting them to Dacor :-) they got me the model numbers of the valves I needed and they will be delivered in less than a week and someone else will install them.

Have I made myself clear???? THE WORST EVER DO NOT USE THEM!

• Pros: nasty nasty nasty nasty nasty nasty
• Cons: horrible service, rude, stupid and moronic

07/31/06

RUDE, INCOMPETENT, UNRELIABLE, ABUSIVE SERVICE

by cgda at Citysearch

Don't use this company. Ever. They cancel appointments at the last minute. They miss appointments without calling. They send rude and abusive repairers. They refuse to provide information about repairs. Has the part come in? When will the repair be ready? When will they return the appliance? No answers are provided. They even hang up on customers when they call. Do yourself a favor and use someone else, anyone else.

• Pros: none
• Cons: rude, abusive, unreliable

07/13/06

Jimmy's Range & Appliances INC.

by wmatteson at Citysearch

THE WORST SERVICE I HAVE EVER HAD. WHAT A NIGHTMARE!

I Spent months just trying to get an appointment. Employees are not helpful and very condescending. Once I finally made an appointment I wasted an entire day waiting. Despite calling ever hour to check on them, they still never showed and NEVER CALLED. When I voiced my concerns, the manager was very nonchalant and uncaring. She said that the driver took the wrong van and forgot the part he needed. They did not remedy the situation and refused to let me speak with the owner. Finally made another appointment and when I called to check on them, the manager told me that I had the date wrong and that they already came and called. Simply not true. I was home and they did not call.

They never call back when they say they will.

They refuse to let you speak with the owner.

The managers are extremely unhelpful.

They do not even attempt to fix their faults.

Overall you waist a ton of personal time just trying to get an appointment. An according to other reviews once they actually get there is even worse. STAY AWAY.

• Pros: No Pros
• Cons: Service, reliability, Convenience