Sears Auto Center

06/15/05

Poor Customer Service

by taz1976 at Citysearch

This location has terrible customer service. It takes forever to reach a cust svc rep, and the front end has no idea what is happening in the garage which leads to poor cust svcs. When I was there I saw a number of people getting frustrated and leaving out of frustration. With all the mechanics in Brooklyn, try to find a local mechanic that you trust, don't let yourself get suckered into going there just because of the name.

• Cons: Poor Cust Svcs, Iresponsive mgmt, poorly organized

03/11/09

I got great service

by cmdobbelaere at Citysearch

I don't understand the previous reviews because I found these guys to be really nice and sweet. I approached the store with trepidation because of the review I saw when I was looking up stores online, and only went there because it was the nearest and I had a slow leak in my tire and didn't want to drive to another store. All three counter reps were nice, fast and competent. And I am glad I purchased road insurance on my tires when I bought them so the replacement didn't cost me. It was really appreciated since I was planning on driving home for Christmas and AAA wouldn't come change my tire (it was on ice, big surprise um it was December). My roommate promised to fix it but bailed on me last minute. I ended up trudging through the snow to get fix a flat and hoping to make it to the store, and hoping it wouldn't cost too much or that I wouldn't ruin the rim. A newcomer to Brooklyn (I moved here a year ago), I experienced the worst of attitudes that day and expected all sorts of drama when I went into the store but like I said they ended up being really nice.

• Pros: nice staff, easy parking, service
• Cons: none

Editorial Review by Citysearch Editors

by Contributor at Citysearch

Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

08/23/07

INCOMPETENT CUSTOMER SERVICE

by boobalette at Citysearch

The ppl there are unprofessional and unhelpful. I needed them to fax a copy of my receipt to an insurance company and it took 2 DAYS. I was left on hold for over 10 MINUTES and received the runaround the 1st day. It was ridiculous, all for a task that takes 5-7minutes to complete.