07/20/09

Dr Capetola is excellent

by MJ2009

Dr. Capetola picked up on several eye problems for me and a family member that no other medical professional took seriously. He is one of the few medical professionals I have any respect for.

• Pros: Highly competent

12/21/07

Great customer service, very professional

by puckermate

I was having problems with my contacts when I first visited and was given a very thorough exam. They were friendly and professional during all my visits. I have twin 1 year olds who I had to take with me, The receptionist was great, and kept them occupied while I was in my appointment. The Dr. checked my Rx but because it was a recent Rx from another store, and didn't need changing he didn't charge me the full amount - a very reasonable thing to do.

• Pros: service, staff
• Cons: price a little higher than I would expect

05/03/07

easy on my eyes

by sgbrooklyn

have been a customer here for three years, and they have been nothing short of fantastic! I have always taken my frames there to be reshaped or to have screws replaced, and they have done it quickly and free of charge. I recently purchased a new pair of frames, and they spent twenty minutes helping me pick out something flattering for my face shape-- I appreciate the great customer service they offer. A great place to go if you are looking for service

03/15/07

six month trial

by dreyes718

MSKIM is mad because she waited 6 months to complain about her contact lenses..well after the warrantee period for custom lenses. What she was being charged for was professional time, not materials.

AS for streaky AR coatings, well, we use ONLY Pentax and Crizal, the industry best. Yes, they sometimes are defective..but are covered LIFETIME for defects!

This reply is being made this way because only businesses that PAY for Citisearch are allowed to respond to reviews..is that honest??

02/24/07

Never Again!

by mskim_parkslope

As an addendum to what the doctor said above (regarding me waiting 6 months before seeing him) I would like to say that I wear glasses 99.9% of the time and contact lenses only on special occassions and that's why it took 6 months before noticing a problem since I only wore the lenses a few times (maybe 3?). Also, it is COMPLETELY untrue that I was told I would need to pay for his time. He saw me because I called in to tell them that there was a problem with the lense AND that I only wore the lense a few times. It seemed very natural that they asked to see me because it's just standard good business practice to stand behind your service and/or products especially when they are custom fitted. Only when asked, at the end of the brief consultation, did he tell me that I would have to pay something for the replacement lense. My point is that the doctor should have replaced the lense (and other 6 month toric lense that was never worn) at no additional cost whatsoever since the error in fitting was his. Also, in reference to the UV glasses streaking sitiuation, I've never had any issue with streaking before this pair and I've worn UV lenses for over 12 years. I never did report this to the doctor due to my previous bad experience with the contact lense issue.

01/08/07

gee, they took my UFTcovereage.........

by janefransis

After reading here that someone had a problem with UFT coverage, gee I thought that was weird...

The UFT gave me a $75. voucher TOWARDS my glasses..

01/06/07

Pushy sales people and arrogent doctor.

by joshfranklin

I came in to park west because they took my insurance plan. Not only did they tell me that my plan wasn't very good, they actually tried to get me to buy a pair of overpriced glasses for reading. UFT members be very aware of this place. My union delegate will be notified of this place.

• Pros: NONE
• Cons: Not UFT friendly

01/06/07

I actually had fun buying my glasses !!

by ceydacohen

I never knew that buying glasses could be fun!! My exam was thorough... and the office staff really made my buying glasses such a fun experience. My kids were torturing me, and one of the staff members found a way to entertain them while I picked out a pair of glasses. And, they sent my kids home with free goodies too !!

• Pros: a great staff, very patient with my kids

01/05/07

nice frames

by brettcoperman

i hate buying eyeglasses. They made it easier for me.

the office staff were very pleasant and professional.

• Pros: good service- no pressure to buy more than needed

01/05/07

great friendly place- best selection of frames I've seen

by shariclark

my exam was very thorough and lasted over 1/2 an hr. The receptionist then proceeded to show me so many frames , I couldnt decide. I felt like I was making her nuts , but she was so patient. MaryAnne- you're a saint for putting up with me!!! I felt like they really cared so much about me personally, not just trying to make a sale. No wonder all my neighbors go here.

• Pros: service with a smile - very patient staff ...
• Cons: none, really...