Miracle Maids

12/06/09

Items stolen from apt

by jc uws at Citysearch

Good job cleaning the apt after a bathroom renovation.

However, the workers stole 1) $100 cash, 2) Garmin GPS, 3) ipod shuffle, 4) PC charger cord

If you hire them then watch them the entire time.

• Pros: good post construction cleaning
• Cons: they steal your things

11/29/09

keep away

by caroline29 at Citysearch

Paid almost $300 for a one bed apt clean with some laundry. When we came back to the apt if i didn't know they were in to clean i would not have been able to tell at all. The apt was even dirtier than before we left it. It felt like they just cleaned the obvious places but when you look behind the door etc there was dirt on the floor.

Horrible cleaning service and massively over priced, would strongly advice you to keep away.

• Pros: none
• Cons: very expensive and house not clean

11/18/09

DO NOT LET THEM IN YOUR HOUSE!!

by Sidava at Citysearch

Miracle Maids came to clean my house once and never again. They not only left it dirtier than when they started, they damaged the furniture by spraying it with some chemical and broke the safety glass in my front door! They claimed to have insurance and want to fix it, but it's been more than a week and they still have not done anything. This is my front door! I can't imagine how they did this--they said by proping the door open with a baseball bat. This clearly shows no regard for the security of my house because I live in a neighborhood where you do not want your front door standing open. I also have a cat that could have easily gotten out. Their staff has given me the serious run-around. I can never get a supervisor on the phone and the left hand does not know what the right hand is doing. Needless to say, the cleaning was not a cleaning. They seemed to have run the same dirty rag over everything and ran a dirty mop down the middle of the floor. I asked them to clean the windows, which are easy tilt-out types, and they just smudged the inside and didn't touch the outside.

• Pros: None!
• Cons: Left my house dirtier than they started!

10/21/09

HORRENDOUS CLEANING SERVICE

by mswnyc at Citysearch

The cleaning services as well as the customer service were absolutely HORRENDOUS. As someone else commented, I wish I could give them zero stars. Please read my complaint letter below for detailed information regarding the awful service this company provides....DO NOT USE THEM...also important to note is that the company did not respond in any way to my complaint letter or make any attempts to satisfy me!!! Horrible company!!

To Whom it May Concern:

I would like you to know that the cleaning services provided by your company for my apartment yesterday were absolutely horrendous.

"Nancy", arrived one hour late, and in fairness, it was a last minute request, however this meant that a very heavy job began at 4pm.

When Nancy arrived to a totally empty studio apartment I went over every inch of the space in detail with her pointing out specific areas that needed extra attention. Nancy was confident that she could manage this job and said "I'm the best, I catch every little thing".

I left her alone to work, hopeful that upon my return the empty apartment would be move-in ready.

Three hours later Nancy called me and said she was done. When I arrived at the apartment I was horrified.

The kitchen was somewhat more clean than when she began, but certainly not spotless. It was obvious that she had done the bare minimum. The stove-top and burners were covered in grease that Nancy couldn't remove with the cleaning supplies your company supplied (Nancy informed me she cleans with vinegar and water).

The bathroom looked as though it hadn't even been cleaned and in fact, the toilet had not been cleaned, nor had the grout been scrubbed as promised.

The windowsills, which I had previously pointed out to Nancy as needing to be cleaned thoroughly, were covered in dust such that running my hand across it resulted in black palms.

Opening closet doors to examine built in drawers and shelves revealed that Nancy had not dusted and wiped them out as promised.

The floors still had dust on them despite my paying extra for Nancy to bring a Dyson vacuum with her.

When I asked Nancy to re-do things she did so but said that she couldn't really get things clean because of the "green cleaning solutions" (aka vinegar and water) that you had given her.

I can not believe what an exorbitant price you charged for sub-par service. Even with your policy of having the maid "do-over" areas that were not satisfactory (and now I clearly see why you have this policy in place, as you must require this to be used daily), the apartment was only marginally more clean after Nancy left than when she began -- and it certainly wasn't worth the outrageous sum of $245.15 you charged me.

• Pros: NONE
• Cons: Expensive, Terrible Cleaning Job, Poor Customer Service

04/13/09

Amazing Green Cleaning Service!!!

by impeccable1 at Citysearch

from the first contact on the phone I knew I was in good hands. My questions were answered easily and they handled all of my concerns about being able to do a deep cleaning and also use supplies that won't bother my allergies. They showed up on time and smiling -- and the woman they sent brought earth friendly supplies and scrubbed my house completely. When she finished early she went in and organized my clothing closet. It was amazing and easy. I will call them again and I recommend them highly.

• Pros: Excellent Job, Earth Friendly, on Time - lovey experience.
• Cons: none

04/02/09

SATISFIED!

by Goddess09 at Citysearch

I've never had such a high level of service before I booked Miracle Maids. My 2 bedroom apartment was a complete disaster and they worked a miracle. The maids arrived on time and fully equipped and ready to go! They even walked my dog while the other cleaned! What better service? They covered everything from organization to degreasing; nothing was left undone. I wouldn't recommend any other maid service. Miracle Maids is your one stop shop. Thank you Miracle Maids!

• Pros: Timely, thorough, and personable!
• Cons: NONE

03/13/09

Wow lots of changes for the better

by OnielNYC at Citysearch

I used Miracle Maids a few years back and it was ok but I moved into a new place this year and wanted to get it clean before I got in.

I called and yeah the prices changed but they are now Green and bring supplies. The maid was detail oriented and the salesperson was great.

They followed up with me after to make sure all was ok.

For sure going to use them again.

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?

03/03/09

Best Cleaning Service in Brooklyn

by mrandazzo11 at Citysearch

I googled "Cleaning Services in Brooklyn" and up popped Miracle Maids. I called and spoke to their Account Manager Jeremy and he helped me through the initial process. He was very professional and

throughly explained everything. We scheduled a Level 1 cleaning for my mom.

The maids that came to clean were also very friendly, professional and really got the job done. They went above and beyond what I thought they were going to do and my mom's house looked and smelled clean.

They did a beautiful job. The experience was so positive that my mom is going to hire the maids to clean regularly.

I would highly recommend this company.

• Pros: Thumbs Up
• Cons: None

02/21/09

thorough cleaning

by babblezz at Citysearch

it's a bit pricey and my time was miscommunicated so i had to wait for the service, but it was very good. i am a bit of a nut about cleaning, so those three things combined are why it's a little lower rating than most others...

• Pros: certainly if you don't have time and have a lt of things and space and pets, using this service - tho pricey - will help keep the house in order.
• Cons: higher price, i was expecting them a full day earlier than i got the service tho the day they came they came on time

02/06/09

Miracle Maids Work Miracles

by SpookyEmy at Citysearch

Having been raised by a mother who cleaned the toilets twice a day everyday for most of my childhood and cried over dust, I like to think I know good cleaning. Miracle Maids showed me that my standards of cleanliness were laughable, they were THAT thorough. Right now my apartment, after a visit by two incredibly friendly workers from Miracle Maids, sparkles. Literally. The place smells clean, looks clean, and IS clean. These guys are fantastic and well worth the buck. I will definitely, definitely be using them again. Likely before my mother visits. Don't waste your time with other maid services, these guys work miracles.

A side note: they cleaned up construction dust that managed to break my vacuum. They're that good. Seriously, call now.