10/21/09

HORRENDOUS CLEANING SERVICE

by mswnyc

The cleaning services as well as the customer service were absolutely HORRENDOUS. As someone else commented, I wish I could give them zero stars. Please read my complaint letter below for detailed information regarding the awful service this company provides....DO NOT USE THEM...also important to note is that the company did not respond in any way to my complaint letter or make any attempts to satisfy me!!! Horrible company!!

To Whom it May Concern:

I would like you to know that the cleaning services provided by your company for my apartment yesterday were absolutely horrendous.

"Nancy", arrived one hour late, and in fairness, it was a last minute request, however this meant that a very heavy job began at 4pm.

When Nancy arrived to a totally empty studio apartment I went over every inch of the space in detail with her pointing out specific areas that needed extra attention. Nancy was confident that she could manage this job and said "I'm the best, I catch every little thing".

I left her alone to work, hopeful that upon my return the empty apartment would be move-in ready.

Three hours later Nancy called me and said she was done. When I arrived at the apartment I was horrified.

The kitchen was somewhat more clean than when she began, but certainly not spotless. It was obvious that she had done the bare minimum. The stove-top and burners were covered in grease that Nancy couldn't remove with the cleaning supplies your company supplied (Nancy informed me she cleans with vinegar and water).

The bathroom looked as though it hadn't even been cleaned and in fact, the toilet had not been cleaned, nor had the grout been scrubbed as promised.

The windowsills, which I had previously pointed out to Nancy as needing to be cleaned thoroughly, were covered in dust such that running my hand across it resulted in black palms.

Opening closet doors to examine built in drawers and shelves revealed that Nancy had not dusted and wiped them out as promised.

The floors still had dust on them despite my paying extra for Nancy to bring a Dyson vacuum with her.

When I asked Nancy to re-do things she did so but said that she couldn't really get things clean because of the "green cleaning solutions" (aka vinegar and water) that you had given her.

I can not believe what an exorbitant price you charged for sub-par service. Even with your policy of having the maid "do-over" areas that were not satisfactory (and now I clearly see why you have this policy in place, as you must require this to be used daily), the apartment was only marginally more clean after Nancy left than when she began -- and it certainly wasn't worth the outrageous sum of $245.15 you charged me.

• Pros: NONE
• Cons: Expensive, Terrible Cleaning Job, Poor Customer Service

04/13/09

Amazing Green Cleaning Service!!!

by impeccable1

from the first contact on the phone I knew I was in good hands. My questions were answered easily and they handled all of my concerns about being able to do a deep cleaning and also use supplies that won't bother my allergies. They showed up on time and smiling -- and the woman they sent brought earth friendly supplies and scrubbed my house completely. When she finished early she went in and organized my clothing closet. It was amazing and easy. I will call them again and I recommend them highly.

• Pros: Excellent Job, Earth Friendly, on Time - lovey experience.
• Cons: none

04/02/09

SATISFIED!

by Goddess09

I've never had such a high level of service before I booked Miracle Maids. My 2 bedroom apartment was a complete disaster and they worked a miracle. The maids arrived on time and fully equipped and ready to go! They even walked my dog while the other cleaned! What better service? They covered everything from organization to degreasing; nothing was left undone. I wouldn't recommend any other maid service. Miracle Maids is your one stop shop. Thank you Miracle Maids!

• Pros: Timely, thorough, and personable!
• Cons: NONE

03/13/09

Wow lots of changes for the better

by OnielNYC

I used Miracle Maids a few years back and it was ok but I moved into a new place this year and wanted to get it clean before I got in.

I called and yeah the prices changed but they are now Green and bring supplies. The maid was detail oriented and the salesperson was great.

They followed up with me after to make sure all was ok.

For sure going to use them again.

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?

03/03/09

Best Cleaning Service in Brooklyn

by mrandazzo11

I googled "Cleaning Services in Brooklyn" and up popped Miracle Maids. I called and spoke to their Account Manager Jeremy and he helped me through the initial process. He was very professional and

throughly explained everything. We scheduled a Level 1 cleaning for my mom.

The maids that came to clean were also very friendly, professional and really got the job done. They went above and beyond what I thought they were going to do and my mom's house looked and smelled clean.

They did a beautiful job. The experience was so positive that my mom is going to hire the maids to clean regularly.

I would highly recommend this company.

• Pros: Thumbs Up
• Cons: None

02/21/09

thorough cleaning

by babblezz

it's a bit pricey and my time was miscommunicated so i had to wait for the service, but it was very good. i am a bit of a nut about cleaning, so those three things combined are why it's a little lower rating than most others...

• Pros: certainly if you don't have time and have a lt of things and space and pets, using this service - tho pricey - will help keep the house in order.
• Cons: higher price, i was expecting them a full day earlier than i got the service tho the day they came they came on time

02/06/09

Miracle Maids Work Miracles

by SpookyEmy

Having been raised by a mother who cleaned the toilets twice a day everyday for most of my childhood and cried over dust, I like to think I know good cleaning. Miracle Maids showed me that my standards of cleanliness were laughable, they were THAT thorough. Right now my apartment, after a visit by two incredibly friendly workers from Miracle Maids, sparkles. Literally. The place smells clean, looks clean, and IS clean. These guys are fantastic and well worth the buck. I will definitely, definitely be using them again. Likely before my mother visits. Don't waste your time with other maid services, these guys work miracles.

A side note: they cleaned up construction dust that managed to break my vacuum. They're that good. Seriously, call now.

11/09/08

Solid service

by bulltobearr

I recently used miracle maids for a one time deep cleaning of my 1-br apartment. Staff was very friendly as was the maid that came for the work. The service was definitely good and worth the money, but I was expecting a little better - although this was the first time I ever used a cleaning service so I had nothing to compare it to. Nevertheless, I would use them again.

10/16/08

Excellent housecleaning

by arches11

The office personel were professional, and setting up my first appointment for a long-overdue housecleaning was easy. The "ground rules" - ex. pay with cash or credit card - were clearly set out, as was what was included in the service. It took less than 10 minutes to set up the account and the appointment.

Angela arrived exactly on time,and after a quick tour of my apartment, got right to work. She worked steadily, energetically and unobtrusively. Her work was extremely thorough. Seven hours later (large apartment), the place sparkled. She was pleasant to have in the house, and cleaned in places I had forgotten existed (tops of door jambs, tops of mirrors, baseboards, etc.)

The fee (confirmed in a phone call when Angela finished), was exactly what was quoted in my initial phone call. I will use this company, (and Angela) again.

• Pros: superior service
• Cons: a little pricey, but worth it.

10/08/08

worst communication skills ever

by felicitasnyc

I hired MM to clean my boyfriends apartment in Brooklyn .We wanted to get someone to come weekly. I was told that the job I described would be a basic cleaning and take 4 hours and cost $117. A possible additional hour may bring the total to $140.

The maid came on time and was confident to get the work done. I had prepared 2 lists for her, weekly items and items to be done every 2nd week. She told met she would do all items on the list every week + suggested additional things. I was very impressed and we left her at the apartment to do the work.

When my boyfriend returned he was not very impressed. I went to take a look the next day + was so disappointed I cried! It had taken some time to convince him to get help and now we were back to square 1. The maid never entered the bed room, did not vacuum clean the floors. We have a scooba robot she did not even use. The kitchen and bath walls were cleaned She did 1 load of laundry + left the damp shirts in the hamper! When I called to complain the service person was very defensive of the maids skills + told me that no one else ever complained. He offered an hour of free cleaning for each of the next 3 days I would book. AS IF!

Then I received my credit card bill and was charged an amazing $ 170.00!!! When I called to complain again I was now told that the " non cleaning" job I had gotten was a " category one" job and not a basic cleaning because of the added laundry! At no point was this ever mentioned before!.

I am complaining not because of the price, we would have been happy to pay even more if the job had been done 100%. I am upset because MM went ahead and charged for a service they did not provide and failed to communicate even the basic fee structure. I have reported this issue to my platinum amex card and they are handling this for me now. Be careful when you use this company. They are dishonest, defensive don't do the job they tell you they will do and the customer service is non existent.

• Cons: DISHONEST, went ahead and charged CC card for more than agreed!