08/25/09

Conscientious Mechanics

by VWowner

L&M are the only competent, honest mechanics I have been able to find for my VW - and I have been to quite a few. I have to travel a long way to get to their shop, but in the end having repairs done correctly is well worth the extra time. L&M was able to diagnose and fix problems that were worsened by faulty & very expensive repairs at other shops nearer to my home. L&M is such a positive contrast to my other repair shop experiences, that this is the first review I've ever written. I'm now thinking I may be able to actually keep my 11 year old VW, which before I used L&M seemed impossible because of the frequent & expensive unresolved problems and faulty repairs. I think a lot of the problems with VW is not so much the cars, but the lack of competent places to have them serviced and repaired. L&M is the best place I've found by a mile! If you have a VW Passat with the very common interior water leakage problems and resulting corroded wiring and electronics, L&M can fix it for you, and will take the time to identify and stop where the water is coming from. I paid another repair shop hundreds of dollars in labor for the same thing, only to find out they didn't even try to stop the leaks. But my intention in writing this is not to make this a rant about other bad repair shops. Based upon the problems they have sorted out with my car, I want to highly recommend L&M as skilled mechanics who really do their best to get the job done right! Thanks L&M!

• Pros: Expert problem solvers and friendly honest service! Really!
• Cons: None. Really!

08/25/09

Good Mechanic

by dbnyc10016

I bought a VW van and Bill was able to give me a straight rundown of what I'd have to do, essentials and unessentials. It was expensive, but I was informed of what was being done and given options. Repairs and pricing was explained to me clearly so I could understand. I wasn't rushed out the door. I feel lucky to have found a mechanic I can trust.

• Pros: Can trust them with a foriegn car

08/14/09

They're really just OK...

by Danimation

I really wanted to like these guys, and was fully prepared for a wonderful mechanic experience, based on the preponderance of glowing reviews on this site, but...my experience with L&M was below average to average (at best), and my mechanic search will continue. I think that people have such low expectations of mechanics, that they just get overwhelmed with emotion when they encounter one who is seemingly honest, or otherwise comforting (see almost every other review), and while L&M definitely lay on (and cash in on) a certain style of customer service, that other mechanics would be wise to employ, in the end, I didn't sense that Bill and his sons were any more honest or better skilled than average. I was back and forth to them several times before they kinda fixed my car.

• Pros: They just might fix your car
• Cons: Expensive labor; Not open at all on weekends; Far.

06/08/09

great shop

by adamprime

i have a audi a4 with a engine light on for a year ,i took this car to the dealer and other shops ,they all told me they found the problem well after spending $2700.00 my problem was still there ,bill at l and m foreign cars , fix my car in 10 minutes ,was a valve put in the wrong way ,he charged me a diagnostic fee and the car is fine ,the best $120.00.i spent ,they are honest and great .i will go to them even if i have to change a light bulb...adam

• Pros: great german car technicians
• Cons: none

02/23/09

GREAT SHOP

by EVOTOPSON

SPANNING THREE GENERATIONS,FATHER AND SONS IS A FAMILY OWNED AND OPERATED BUSINESS PRIMARY FOCUS IS ON MAINTENANCE AND REPAIR.THEY ARE TRUSTWORTHY FIX-IT-RIGHT -THE FIRST TIME,THEY ARE GREAT,ALL MECHANICS ARE CERTIFIED ,THEY USE STATE-OF THE ART COMPUTERIZED EQUIPMENT,THANKS ,BILL,MARK AND MICHAEL ,PS DON,T FORGET THE DOG COLE

• Pros: GREAT SHOP
• Cons: NONE

02/13/09

Better than new

by MaryWheeler

L & M Foreign Cars turned an unsavory experience with an unscrupulous Manhattan Auto Repair shop into a thorough and smooth restoration of our car.

My daughter, who had our Virginia based VW in Brooklyn, N. Y. over the holidays, collided with road debris in the Lincoln Tunnel. She had the car towed to 54th St. Auto Center on Dec. 30th for repairs, diagnosed by them, as oil pan replacement. The ?repair? failed, the engine ?seized?, the auto shop refused to release the car for repairs elsewhere, refused to calculate what ?charges? were due on the car, even lied about a check they received from our insurance company. Bad scene upon bad scene ? three weeks into her ordeal - I told my daughter that I would handle research and repairs from Virginia.

Bill Roth and his son Michael listened to my telephone account of the ?nightmare? experience, asked numerous probing and intelligent questions about the accident and the car?s condition, and agreed to take on the project. All this occurred after a 15-minute conversation with a total stranger. The VW is a 2001 GTI and is now better than new! It has always been a good car. With it?s restored engine and numerous other adjustments necessitated by the accident and subsequent faulty repairs, it should serve for many years of safe and enjoyable driving. It?s reassuring to know that we now have a superb shop of mechanics to call on the Brooklyn to service the car in the future. All of the work to restore the engine was accomplished within the budget established by the adjuster sent out by our insurance company.

I could not recommend more highly the multi-generational L & M Foreign Car-Guys. Like good surgeons everywhere, Bill Roth called the day after my daughter picked up the car to check on its performance. I am left with a renewed faith in the honesty and skill of truly fine mechanics. Theirs is an art form of the highest order.

Mary Wheeler

Fredericksburg, VA

• Pros: Professional, courteous, honest
• Cons: none

01/05/09

straight up and to the point

by adamlights

Found a problem with my car that had eluded other mechanics- fair price, and lots of attention. the dogs also helped pass the time...

11/16/08

GREAT PLACE TO BRING YOUR MINI

by BILLLOGAN

I TOOK MY MINI TO L AND M FOR SOME REPAIRS AND BODY WORK ,THEY WERE GREAT BY THE TIME I LEFT FROM THEIR SHOP I FELT THAT I WAS COMING TO THEM FOR EVER ,THEY SENT ME TO THE TRAIN BY CAR SERVICE AT NO CHARGE ,THE WORK THEY PERFORMED WAS GREAT AND GREAT PRICE ,I WILL NEVER GO BACK TO THE DEALER EVER..,THANKS GUYS

• Pros: JUST A GREAT SHOP
• Cons: NONE

09/18/08

Best alternative to dealership

by nycspur

These guys are honest and smart. After they fixed the AC on my BMW (pulling the dash and reconnecting wires) I picked it up. A few miles down the road it stopped working. I took it back and they had to get another part. They didn't charge me labor for the extra work. It's hard to find a way to get around the dealerships, which rob you blind. These guys are the best alternative I've found.

09/12/08

A great shop for BMW

by DannyMi5

I had a BMW that would no start, I had the car tow to there location and within hours a got a call stating that they had diagnose the problem and the car was running back up to specs, I will recommenced because of prompt service and fear pricing..

• Pros: they do open on the the weekend