Essex
New York, NY 10002
Phone: (212) 533-9616
07/15/2008 Posted by Melis979
I never write these things, but after last nights experience, I just want to make everyone aware of how horrible my friends and I were treated when we went out for a friend's birthday dinner. We were having dinner and drinks and everything was going fine, the food was good and, since the place was not too crowded, service was OK. The waitress brought us another round of drinks and ended up spilling all of the drinks on me and all over my bag, soaking the bag and the contents in it. The waitress apologized and said this round was on her. Thinking more than just the drinks she spilt should be on her, I decided to not make a huge deal of it and ruin the birthday dinner. We then ordered a shot for the birthday girl and the waitress bought out one for everyone. Thinking that it was on the house because of what had just happened, we gladly accepted them. When we got the bill though, we realized she had charged us for all 6. Again not making a big deal, we paid the bill and went on our way. While we were standing outside of Essex, deciding where to go next, another waitress (who was not serving us) came outside and screamed at the top of her lungs so that everyone on the street would turn around and look at us, “15%, all you are f@*% leaving is 15% and went back inside. I have NEVER been more embarrassed in my life. We were not going to make a big deal of the situation at all and then this person starting yelling at us about the tip we left our waitress who just spilt 6 glasses of sangria on me and did nothing but buy us a round of drinks (and we actually left 17% which is more than enough considering what had happened). We then went in to speak with the manager who just gave us a comp card for the next time we came in (which will be never after this!) and did not offer to pay to clean my bag or even speak to the women who just embarrassed us! Now I see why Essex gets such bad reviews, their customer service is horrible!!
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