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Kneaded Bodyworks Massage Therapy

518 5th Ave 2nd Fl
New York, NY 10036
Phone: (866) 457-5951

Ratings & Reviews Summary for Kneaded Bodyworks Massage Therapy

What Users are Saying:

  • Satisfaction
  • Sanitary
  • On time
  • Evening hours
5 Star Rating
 
(45 reviews)
4 Star Rating
 
(1 reviews)
3 Star Rating
 
(4 reviews)
2 Star Rating
 
(2 reviews)
1 Star Rating
 
(2 reviews)

User Reviews for Kneaded Bodyworks Massage Therapy

5 Star Rating: Highly Recommended

12/07/2008 Posted by Nessa30

Excellent massage. It helps this is right near my house. I'm so glad I walked in one day since I've never been anywhere else since! Excellent service... wonderful.

Pros: Great Service

1 Star Rating: Not Recommended

10/16/2008 Posted by astutius

Had been going there for awhile...booked a massage with the owner Doug for a Saturday, showed up and door to building was boarded up more or less. Tried to call them and go not answer. I followed up with an email too during the week to see what was going on. VERY disappointing because I really liked this place - they should at least advise client if they are out of business.

Response from this business

Very Much Open, just moved down the street!
Posted on 10/20/2008
Kneaded Bodyworks is very much open, we just moved down the street to 433 Fifth Avenue, 3rd fl. Our previous building, together with the buildings to its left and right, are being torn down to make way for a 70 story condo/'hotel. We have been using temporary space for the past few weeks as the new facility is built out. It is all brand new and we are very happy to continue our longstanding commitment to providing highly-skilled licensed massage therapy. We apologize for any inconvenience during the past few weeks of transition. As one can imagine, these last few weeks have been challenging times in many ways, but our commitment to nyc has never been stronger. We look forward to continuing to serve its community.
1 Star Rating: Not Recommended

10/15/2008 Posted by soljc

Booked a Sunday morning massage (11am) more than a week in advance. They instructed me to their temporary space at E 40th, and I was there 15 mins early. Door was locked, and no one answered their main phone line. Waited 25 minutes, called again and left a message, then left. No response, no follow up, no thanks.

Pros: therapists are good...

Cons: service

3 Star Rating: Average

08/18/2008 Posted by sophika

I was a little bit dissapointed.I was looking forward to it after reading all the great reviews. The place is amazing, it was easy to get appointment, friendly front desk. I would not recommend my therapist Gabe( male). He was nice but I did not feel any diffrence after it was over. I was sad and dissapointed.I voiced my concern to the receptionist. She was nice. I will give that place another try with a diffrent therapist

Pros: ambience, easy to get appointment, reception, great price

Cons: bathroom, no cold drinks, uncomfortable seats

Response from this business

Well, this one we cant do anything about!
Posted on 08/22/2008
We strive with great effort to make sure each and every session goes well. And we care about and value every single client. And on the very rare occasion that someone is less than 100% satisfied we address whatever issue there was. Well, we cant do anything about this one! I spoke with this woman the day after her appointment and asked what she meant by being disappointed because she "did not feel any difference after it was over". Had there been some pain that was not relieved or some soreness still prevalent? Oh no she said, nothing like that. She had an expectation that after her session she should feel like she had walked on air and been transported to some other world. And she didn't. Well, such intangibles are impossible to measure. Gabe, her therapist that day, is one of the most talented therapists in nyc and extremely popular with clients seeking a diverse range of skills, from soothing and relaxing to deep tissue , sports and medical. We of course welcome her back again.
5 Star Rating: Highly Recommended

04/27/2008 Posted by DonJuan26

On Saturday..had a top notch deep tissue massage with the massage therapist Amber.....very professional establishment.....felt so invigorated...tension from lower back and neck....gone...therapist..very very sweet......highly recommended.......bottom line..best massage of my life =)).....very very accomodating ...plenty of places in nyc to get a massage..but only a dime a dozen where a establishment can back up their work.....Your company definatly backs up its theme of providing massage and other services to reinvigorate the mind, body and soul......thanks Amber

Pros: relaxing environment.....Amber-massage therapist

Cons: none none

5 Star Rating: Highly Recommended

04/06/2008 Posted by anjelik32

My boyfriend has been pretty stressed out lately and since he's never had a massage, I thought it would be a great idea to get one together. Kneaded Bodyworks had great reviews, so I decided to give it a whirl. The massages were amazing. I had Gabe and my boyfriend had Celia. They definitely worked all of the knots out of my back. I usually leave a massage a little disappointed because they didn't work my back enough, but not this time. Before the massage they asked us questions about what bothers us, etc and they worked on those areas. We will definitely be going back there!

5 Star Rating: Highly Recommended

02/21/2008 Posted by BklnLady

My boyfriend and I went here for a massage this past weekend for Valentine's Day. He is not too big on the day as a holiday but he knows it means a lot to me so he does all the right things. Our masseuses were attentive and pleasant and gave us what we both agree were the best massages of our lives. Having that experience made it all the more special. We never felt rushed even though the masseuse told us about all the couples that were coming for Valentine"s Day. Combining a great massage experience with the Valentine"s celebration was great. We will be back next year as a couple if not sooner separately.

Pros: nice people, great masseuses

Cons: Valentines Day only comes once a year

2 Star Rating: Below Average

02/17/2008 Posted by Hoai

I am from Los Angeles and spent a get-away weekend with my husband in NY while my sister cared for our toddler. We were looking forward to a luxurious, relaxing weekend. The hotel where we were staying was remodeling their spa, so I looked to citysearch for a recommendation for a massage. The overwhelming winner was Kneaded Bodyworks. I made an appointment for 3:30. Around 2:00, I received a call from the office requesting that I change my appointment to 3:45 since they were very busy that day. Since we had a dinner reservation for 5:45 in Tribeca, I requested to keep the 3:30 and they said it was ok. I showed up 15 minutes early, which is typical practice, at least in L.A. I waited 45 minutes to be escorted into my treatment room. The staff was courteous and profuse in their apologies, but the seating was uncomfortable and there wasn't enough light to enjoy reading a magazine. I got a headache trying to read in the dark. They offered to discount the price by 50% which I accepted. The massage was good, but I didn't get a masseuse who could do an excellent scalp massage, which was what I had requested. The masseuse explained that they were very busy that day and since one client had been late, it put everyone else behind. I didn't understand why one client's tardiness should impact any other client, particularly those that arrived on time. Although I received a good massage, the experience could definitely have been better. Also, if the seating had been more comfortable and the lighting better, I probably wouldn't have been so irritated at the long wait. The discount made up for some of my annoyance, but I won't be returning.

Response from this business

Every Experience should be an excellent one.
Posted on 02/21/2008
We are truly sorry someone did not enjoy their experience. As our other reviews indicate we excel at providing excellent customer service and a highly-skilled massage. That Saturday was our busiest day EVER. Our resources were taxed as never before. We dont use our lobby as a waiting room. It has dimmed lighting, candles and a waterfall that create a soothing ambiance. When clients arrive they are taken immediately to their private room which is their space for the time they are with us. That day the room was uniquely not ready when she arrived. We had tried to push the appt back 15 mins to avoid any waiting. We apologized and gave her a 50% discount. She liked her massage which began with scalp work. If she had asked for more scalp work we would have accomodated. We will continue to encourage as much communication as possible from clients. Had we known she was uncomfortable we would have made an adjustment. A good massage with apologies and a 50% discount was our response. We tried.
5 Star Rating: Highly Recommended

12/09/2007 Posted by jayne326

I've been to Kneaded Bodyworks twice and I don't think I'll go anywhere else. The customer service is GREAT. My first appointment didn't start on time because my therapist was running late, I wasn't in a rush and was in a good mood that day so it didn't bother me, plus the owner kept in contact with me via cell to let me know how long my wait would be. I'm so glad that I waited because my therapist Amber gave me the MOST AMAZING session ever!!! Looks can definitely be deceiving- though small in stature, her pressure and skill can't be beat! My second session was also heaven. I love the ambiance and everyone seems so friendly. I love Amber and will only go to her...though I'm sure the other therapists are great. I'm currently in school for massage and hope that one day I can provide a service as skilled, relaxing, and client based as Amber has been able to provide me!

Pros: Amber!, beautiful room, customer service, hours, last minute scheduling

Cons: room was chilly, but I was given a nice warm blanket

5 Star Rating: Highly Recommended

11/03/2007 Posted by cdfordc

I have been getting massage for 15 years now. And the one thing every place has in common is they think they are the best. And that seems such a simple view because everyone is different and likes different kinds of massage. My wife and I could not be more different. She wants a nice relaxing, other worldly, massage with that gift of touch. I want my butt kicked, deep tissue stuff. Incredibly, we both love Kneaded Bodyworks because we can each get the type of massage we want and both leave very satisfied with the overall experience there. And they always seem to be open. I don't know how but whenever I call whether early in the am or late in the pm they answer the phone and i get to schedule a session. and that is important as both my wife and I have crazy schedules. Bottom line, if you are looking for a place that can deliver the type of massage you request and can do every time Kneaded Bodyworks is your place.

Pros: they always seem to be open, they offer many types of massage

Cons: none

Editor's Review

Massage therapists perform shiatsu, Swedish, acupressure and deep tissue on individuals and in side-by-side couples rooms.  See the full editorial review.

Insider Tips

Parking

Nearby Times Square, don't even think about driving. But, if you do, there's metered parking on 43rd.

More Insider Tips

Directory & Services Information for Kneaded Bodyworks Massage Therapy

Parking

  • Street

Hours

  • Daily 10am-10pm

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Near Kneaded Bodyworks Massage Therapy

518 5th Ave 2nd Fl
New York, NY 10036

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