Brooklyn EyeWorks! Optical

Dan is a man of his word

by brookLYNer54

April 23, 2009

Dan gave me a full refund and apologized the subpar experience I had at Brooklyn Eye Works. I really respect the ownership he took of the situation and the quickness of his action in resolving it once it had been brought to his attention. He truly feels that everyone that comes into his shop matters. Unlike a lot of places, you’re not just another number. He realizes that you could have gone anywhere but is very warm to all the customers that choose his shop. I really appreciate his taking the time make every customer count. He definitely goes above and beyond.

• Pros: Full money back guarantee, business owner takes pride in wor
• Cons: a bit disorganized

Write comment on this review

Dan's words are his honor!

by lamari18

March 28, 2009

I walked in and had my eyes checked in January 2009. I thought to myself, Latinos going for the American dream! I am Latina and was so impressed and proud to see a beautiful layout ie, the chosen color paint , cool mirrors, nice music, well cared for plants (were so green and shinny I thought they were fake) I even saw feug shui with running water fall. I had problems going back to pick up my frames, Dan took care of everything. I had my glasses sooner then later. Thank you Dan on helping me get what I needed. Wish you lots of success!!

• Pros: Staffs' passion are to make their cleints happy;P
• Cons: They works too hard.

Write comment on this review

A CUT ABOVE!

by LorenWiseman

February 16, 2009

I have been going to Brooklyn Eyeworks for about 2 years. The service is great and Danny & Jessica are always a delight. A few days ago I decided to go to another Optometrist only because they took my VSP insurance. WHAT A BIG FAT MISTAKE! Where was the service? Where was the common curtesey? Alot of these places think that just because they accept your insurance, that they are doing you a favor! The service was so subpar. The attitude of the staff was as if I were disturbing them. Regardless of my insurance coverage, I'm a paying customer... treat me with some kindness. Now I know that Brooklyn Eyeworks IS a cut above the rest. I'll totally be back to Brooklyn Eyeworks. My advise to everyone is this: Even though a place takes your insurance, check them out first. They should earn your business especailly in today's economic climate. By nilly-willy going to an in-network provider for your eyecare, you're just throwing a dart in the wind and whatever you get then so be it. Take it from me VSP members; take more control of your health. Sincerely Loren.

Response from this business

dak1985– March 16, 2009 at 05:56:01 PDT

We are all about doing, creating and giving back. It doesn't cost any extra to deliver 10+ A++ service. We try to do this with every one of our patients and clients.

View comment on this review (1)

Superior & Compassionate Service

by KateHMiller

December 12, 2008

There are few businesses that go out of their way to help people. This is one of them. I realized a few days before I moved from Brooklyn to Boulder that my glasses were nowhere to be found. I showed up and asked if there was anything they could do for me on such short notice. It also happened to be the weekend and they were closed on Sunday. Not only did Danny manage to get a new pair made before I left, he was able to get them to me on Sunday evening while they did construction on the store, the night before I moved. Had I not been able to get these glasses, the 3 day drive across the country would have been a disaster and my head would have exploded. Oh yes, and they were running a special on free frames, so I saved money as well. Thank you for your understanding, help, and service! Maybe you could consider opening a store in Colorado!

• Pros: Service is flexible, attentive, & caring
• Cons: They aren't located in Boulder

Response from this business

dak1985– March 29, 2009 at 04:15:52 PDT

Our goal is to offer the best service possible. If I can make your life a little less stressfull then why not.

View comment on this review (1)

Superb care and other places just cannot compare

by NelsonRoman

November 30, 2008

I first met Danny many years ago and he has done my glasses since before he had his own store. I knew that he believed in great customer service and so when I learned through a mutual friend that he was opening a store, I said I gotta check it out. I was floored by the superb service and the excellent choices of frames. I have recommended his services to coworkers and friends alike. I would not hesitate a nano second to recommend Danny's services to anyone who is tired of having salesmen barraging them. Or anyone who likes great service and customer care. And further more I am not a gambling guy but I would bet that there is less than 10 store owners that compare to him in warmth and true caring for his customers.

• Pros: superb service
• Cons: I can think of none

Write comment on this review

From Good to Great

by VictoriaLiebel

November 25, 2008

Sometimes too good can be a problem. I've been wearing the same pair of glasses for about 8 years. Every 2 years I get my prescription updated and new lenses go into my old frames. Well this time I visited Brooklyn Eyeworks based off of a referral from a friend. The exam was good and there was not "salesman" pressure to buy (which was very welcoming). I gave them my old glasses to have the new rx put in. I know that if anything were to happen to my frames I would be responsable. As luck would have it BAM! my frames broke. Dan was so gracious that he replaced my frames at no charge. WOW! The reason he did this was that he didn't notify me of the risk of using an old frame. Like I stated, I knew my frames were shot. I also knew that every place that I took these frames, no other optical shop would touch them. Dan took a shot and it back-fired. He made good on the attempt. My question is this... What other shop would do this?

I know he lost major money on this transaction but he has gained a customer for life. I will definitely recommend my fellow teachers to this place. Please keep up the good work.

• Pros: Easy going staff and a great customer care.

Write comment on this review

A loyal customer converted after bad care

by jeanineh

November 17, 2008

I was a patient at Brooklyn Eyeworks for about 2 yrs. after reading some rave reviews. Initially, I too was impressed by the friendly service, and felt the doctor was attentive and thorough. I also recommended them to friends, and remained loyal even though they didn't take my insurance. However, the lack of care I have had there over the last 6 months has been more than disappointing. Mostly, the recent doctor care I?ve had is awful. I believe the name of doctor I?d seen was Justin, and during my regular eye exam this year, he changed the brand of contacts I?d worn with no issues for 10+ yrs. This new brand immediately turned my eyes red, but he insisted they were the best contacts I could get, prescribed some drops, and refused to have me try some other brands. Because I had been happy with my care there at that point, I trusted him. But, the problems in my eyes grew worse?and twice he was not in during regular doctor hours for me to see when things began to get more urgent. These contacts eventually caused a bacterial eye infection. Luckily I was able to seek better professional care with a doctor who treated my infection before it got too serious, as well as helped me find the contacts that are right for me.

At that point, I still felt that the owner remained friendly and provided great customer service. However, after explaining to him Justin?s insistence upon me wearing problematic contacts, I reasonably requested a refund for unused pairs that I had just purchased-afterall, they have this "money back guarantee" advertised. He promised me he?d ?see what he can do? and has left about 4 of my follow-up messages over the last 2 weeks unanswered.

So, my opinion of Brooklyn Eyeworks has done a 360. I feel that the doctor doesn?t actually care about personal eye health, and that the owner is only good at keeping happy people happy-they aren?t so great at true customer service or care.

Response from this business

dak1985– November 26, 2008 at 09:57:20 PST

The buck stops here! We did not perform to the the best of our abilities and this patient received bad service. There is no excuse for this. We pride ourselves in giving excellent service or you get your money back! That's it. No questions asked. Our "happy patient" rate is 98%, we're going to mess up from time to time (our human-ness gets in the way) and we are truly sorry. Please give us an opportunity to make this bad situation better and regain your patronage. Everyone deserves a 2nd chance. P.S. Dr. Justin has not been with Brooklyn Eyeworks for about 4 months.

View comment on this review (2)

Best glasses I ever had

by Teibele

October 20, 2008

I was skeptical like everyone else. But I trusted enough to travel a few miles to the highest rated optical store in Brooklyn. I am amazed!!! - I was told my eyes could not be corrected to 20/20. And I've accepted it for at least a decade. Well - it takes my breath away. I can see! The improvement was subtle outdoors. But this evening I turned on my TV to TCM to watch a movie. And for the very first time I can read the description and credits from across the room. - This is such a lovely thing. I am so grateful.

And as the optometrist promised (whose name I did not write down unfortunately - but I bless her) it is also much easier for me to read books. - That has always been my joy - but lately I've had to take off my glasses to read (I'm very nearsighted). She said improving the distance vision would also mysteriously improve near vision. And she seems to be right.

Response from this business

dak1985– November 09, 2008 at 05:48:11 PST

Our goal has always been to improve the level of service that we provide. As the owner of Brooklyn Eyeworks I'm always humbled and amazed when patients travel from Manhattan to Brooklyn to check us out. It's just a great compliment. Thank you.

View comment on this review (1)

Attention, NYC public school teachers!

by JessBond613

July 24, 2008

My annual eye checkup yielded a few firsts this year, i.e., first time needing "progressive" lenses (what a lovely euphemism for bifocals!), as well as the first time that using the UFT vision plan seemed worthwhile. After far too much internet review browsing (let's not call it something as organized as "research"), I decided I was too nervous and suspicious to try a Cohen's Fashion Optical, and that Brooklyn Eyeworks looked like it definitely deserved a visit.

All the good things in other reviews (other than about eye exams, as I didn't have mine here) is absolutely true. I had an utterly delightful time choosing frames (who knew there were so many stylin' green frames on the market?); indeed, I had to agree with Dan's comment, "Isn't this the most fun you've ever had picking out glasses"!

Perhaps the best part of all was working with a participating provider that actually understood how the UFT vision plan works. (I shudder to think how difficult it might have been to get a large chain franchise to understand and assent to the price limits on "extras.") Dan was clearly far more of an expert on it than I. He was also incredibly patient, not only about my trying on frames, but also with respect to my dithering about the "bottom line" (which forced him to recalculate the sale waaay too many times).

Brooklyn Eyeworks proudly proclaims, on both its door and its website, that it accepts the UFT vision plan -- teachers, go there!!!!

Actually, everyone else should go there, too.

• Pros: service and selection
• Cons: none (unless you're "Brooklyn-phobic")

Response from this business

dak1985– November 09, 2008 at 05:53:48 PST

I love teachers. My wife is a teacher. In our home we know that being a public school teacher is very very demanding. I decided from day 1 that everyone that works at Brooklyn Eyeworks must learn and teach the teachers that come to us all about their benefits. It's a great optical benefit which is well deserved.

View comment on this review (1)

Brooklyn Eyeworks Optical

by MrFlinchy

July 18, 2008

Fabulous place. I broke my glasses while traveling - a total bummer since I had bought them in Italy in 2000 for a total of $150. (The dollar used to be worth something and Italy still had Lira ) Anyway, I read the reviews here and on a couple of other sites, and since I live in the neighborhood, headed over. Basically, everything people said in the numerous great reviews was true with my experience. Great selection, really nice, friendly folks. The glasses were perfectly done and exactly on schedule. I felt no pressure to get the highest priced frames - they genuinely tried to figure out what looked best. Definitely a great find...

Response from this business

dak1985– November 09, 2008 at 06:02:44 PST

I must apologize for writing this response 4 months late. I truly apreciate my clients and patients. Once again thank you for this review.

View comment on this review (1)