W New York - Times Square

08/26/2008 Posted by Brasco1

Excellent atmosphere, great rooms, food and drinks. No better place in NYC to entertain; be ready to pay

05/04/2008 Posted by ignacious

Everything about this hotel is terrible. It has the same furniture it had years ago, their 'water room entrance', or whatever it's called has been turned off more then half of the times i've been there which is at least 15, the people at the front desk are not as helpful as they think they are, management is rude and unapproachable and thats only when you can actually find a manager to speak to, no sauna or steam room, they closed down the spa, its so dark you can't even see the numbers on the elevator, the guest rooms are about as big as an average baby nursery, which would be great if I was 21 inches tall and 9 pounds...but I'm not. I've stayed here many times, usually on business but I am done. This hotel offers no amenities at all. They used to be great, they used to have fantastic customer service, it was a trendy, fun, new environment, filled with cool, down to earth staff members, their were fabulous spa treatments for myself and my associates until they apparently closed the spa and tell me they're not opening a new one, the dynamic is all off. maybe it's poor managemnet, I don't know. But, what I do know, is, I'm never staying here again and I would suggest you go somewhere else to.

04/07/2008 Posted by Friendo1

What junk!!! I called to book a spa appointement at the away spa in the W Hotel, Times Square for my stay next week and they tell me it closed down. How do you close down the spa in the hotel? I'm so upset, as I frequent this spa and have a great relationship with my massage therapist and skin care person. I asked the rude front desk person why it closed and they said "to expand the gym". I've stayed at this hotel many times...no one works out in that gym, I'm usually the only one their when I'm working out. I asked if I could get an in-room massage with my regular masseuse and they told me No, because all the away spa people were let go. Like I want some random weirdo whos experience and expertise is unknown coming into my hotel room and overcharging me?!? The spa was the only good thing this hotel offered and was the only reason I stayed in the hotel. Without it, it's just a cruddy hotel with old wanna-be trendy decor and sub-par service. I immediately cancelled my reservation and booked a room at the Westin Times Square instead. I refuse to spend all that money to be treated like garbage and not even get what I want. Now, the W in times square offers NO pool, NO sauna, NO steam room and now NO spa. there staff is rude, the furniture is old, the sheets are usually dirty with holes in them, they charge you an extra $20 for internet service and $25 for a hamburger with a stale bun...what's the point of staying here?? DONT WASTE YOUR MONEY on this place, go somewhere that will give you a more memorable experience. Shame on you W Hotel, I expected more from you!!!

1 out of 1 people found this review helpful

04/01/2008 Posted by DirtyMartiniGirl

This was my first time staying at a W Hotel and I absolutely loved it!! The decor is very modern and stylish and in the heart of Times Square. Rooms were very comfortable. The lounge, The Living Room, was trendy and upscale, great for drinks. The customer service was INCREDIBLE, the best I've ever had at a hotel! The people that helped us all weekend were friendly, remembered all of our names, and were willing to accomodate our every need. They were genuine and seemed as if they love what they do. The prices are steep, but so isn't everywhere else in Times Square. If you're looking for a fun and stylish hotel, I definately recommend staying at the W Times Square. I will definately be staying there from now on!

Pros: customer service, decor, everything!!

Cons: Times Square prices

06/30/2007 Posted by fakename00

Rating applies to the barlounge area only. 4 Stars for diverse crowd which seem to change every hour.

1 out of 1 people found this review helpful

05/30/2007 Posted by mpk7

I rated this as below average because there were some good things. The staff is great and our room had a great view. The hotel is right in the middle of everything and the bar area was nice. Drinks were expensive but very good. But for the not so great things. You figure if you are paying a ton of money to stay in a supposed high end hotel, that it should be incredible. Our room had various problems, cracked sink, stains on the blinds, the shower didn't close correctly so water constantly got on the floor, you could see where the shower was patched so part of it stuck out of the wall, the shower head came out of the wall and so did part of the pipe. The elevator and hallways are dimly lit, so you can hardly see anything. While walking around New York, I saw an econo-lodge and joked that we should have stayed there.

Pros: The staff

Cons: The room

02/07/2007 Posted by mix579

My first and last visit to this hotel. My room was on the 35th floor but the card-controlled elevator only let me off on the 34th floor. When you leave the elevator, it's pitch-black with blue lights above the guest room doors. I guess it's supposed to be cool but it didn't turn me on. When I moved in, the heating didn't work. The "fix" they suggested was to set the fan to permanent. When I turned the shower on (I made sure the switch was set to "tub") I got blasted with a stream of cold water. The shower door didn't close completely, so you can't shower without flooding the bathroom. The bathroom sink didn't drain properly. Apparently everybody in New York sleeps in because the restaurant doesn't open before 7 am for breakfast (but there's a Starbucks across the street). On top of a $300-plus rate they charge you another $17 for internet access, come on! On the plus side: the beds are very comfortable. But that's not enough of a reason to come back.

Pros: Comfortable beds

Cons: Everything else

10/20/2006 Posted by jesshandel

Our wedding was very nice and the crew in this hotel was great. The Price was very cool and Just had a good time. They recomanded us to A Cool Car Rental in town who delivered a White Range Rover to the Hotel ( IMAGE Rent A Car 718-771-6666) and we just had GOOD TIME

Pros: Best Hotel For Weddings

08/26/2005 Posted by chang21

I am neutral to the value since usually my stay is at the company's expense, but this hotel has the best customer service from all of my past experiences. Everyone on staff is friendly, kind, and ready to meet your every need with a smile. That's what really made my stay enjoyable, despite the location being in Time Square. The staff should really be proud of their performance. Having stayed at the W in Union Square, that hotel does not compare at all.

Pros: Service, Bar, Whiskey

Cons: Location

07/02/2005 Posted by thetotalpackage

The staff makes you feel welcome in this tiny lobby. Big room by W standards but kind of bland, also by W standards. The concierge was friendly after he gave me his disertation on how he invented the practice of having a concierge set up hotel clients with a social itinerary. He had some pretty good hookups that panned out so I am not complaining. I had to go elsewhere for a gym and the lobby bar had many annoying yuppies from Happy Hour onward. Luckily there's some new hot bars nearby that these dorks won;t find out about for 6 more months. Overall, no reason to go back. Too expensive for not much.

Pros: Nice staff, good location

Cons: non-descript rooms, lack of decent gym, onsite bars