Monsey Tours Charters

08/08/08

Unprofessional customer service

by gira1 at Citysearch

Although I am unable to rate the actual service, I can testify that their customer relations are not 'flexible to the issues of non customers'. My complaint with Monsey started about 4 years ago when my next door neighbor's church group meets occasionally in the summer months for their outing(s). Mind you, this is a residential area, where homeowners reside. Not only do they meet sometimes as early at 6am, chatting, waiting to board their bus, disturbing their neighbors, the bus will idle, sometimes for up to 20+ minutes, blocking my driveway. We have, on numerous occasions, spoke to our neighbors, who promised, to no avail to have the bus move up a few yards; spoke to the bus driver (where arguments ensued at times) & to Monsey themselves. They are more concerned with money than anything else. Any suggestions?

• Pros: none/poor customer service
• Cons: see above