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“have received a great service from the time of purchase till I got off the bus.”
DON"T GO THERE< THEY" SUCK!.
I've purchased a tour for my mom to go to Canada. The tour was fine, but on a way back, mom was supposed to come back to Brooklyn, NY where I was supposed to pick her up. The bus was supposed to
arrived betwen 5pm-7pm/ Mom called me at 7pm on her way back to tell me that bus is still in Canada stucked and the bus driver refused to communicate with anyone. I called many times, but was not able to speak with the driver trying to find out the reason why the bus was coming late and when it is coming? The bus dropped my mother (76 years old women next to the Grand Station instead of Brooklyn at 2am). Mom with the suitcase was standing (there are no places to sit) and crying as she had to somehow make it home to Connecticuit.
She was standing there until 6am (GrandStation is closed until 6am.) Mom was standing next to the prostitutes and drunk guys, shaking up and finnaly upon arriving back to CT - she was admitted to the hospital.
THE AGENCY FAILED To communicate with the family member, fail to place person to the nearest Hotel as bus was out of schedule with 6 hours delay).
TERRIBLE SERVICE ) WOULD NEVER RECOMMEND TO ANYONE…
I had a chance. ... to experience everything and beyond of what negative reviews have described on here. It is so true, and I am very sorry for all of us who needed to witness the weirdest and uncivil service and attitude for the hard earned money during our – also earned –vacations. What I want to say: there are so many English speaking travel agencies in New York city with the solid reputations. Just do your own research on the internet and ask your co-workers Americans. In every business which offers services mistakes or inaccuracies may happen; however, there is a guarantee that you will not be humiliated by their tour guides as new tours’ employees do. Just wondering: does the owner or whoever runs this agency really thinks that someone will believe in the positive reviews been posted on here? Oh, well, when a business owner offers fake service, then you should expect fake positive reviews as well.…
Wonderful China. China was great, New Tours - Terrible!!!!!.
I hate New Tours because of their TIPS demands!!!.
I hate the New Tours for their TIPS demands!
We paid our money for all things including payment of the driver and the guide before the trip!
Why does the guide demand the additional $5 TIPS from each person of the group in the end of any trip?!?!?!
It is a CRIME and AGAINST THE LOW!
We give additional $100 to the driver and $100 to the guide for any trip!
But we paid before the trip and that is all!
They do real extortion and robbery each time!
Tax Inspection, I have the video records of all their CRIMES from DIFFERENT TOURS!
? ???????? New Tours ?? ?? ?????????? ????? ? ????? ?????? ???????!
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?????? ?? ???? ????? ?????? ??????? ??? ????? ?? ?????? ?? ? ???????? ????? ? ????? ????????!?!
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4-day tour to Cape Cod.
I reserved a 4-day trip to Cape Cod in mid of July for September 1. On the first week of August, Dmitriy - New Tour's employee, called me and asked me to leave a deposit or pay in full. I told him
that I would pay on Wednesday, August 10, which I did. On Monday, August 29, a lady from this agency called me and asked if I preferred to share a room with another lady - I paid for single occupancy - I refused. On the same day, I called the hotel which was listed on new tours web-site and where we supposed to stay to find out if I would have lodging in a single room. This was OK. On Tuesday, August 30, Ada, new tours agent, called me after 8PM and left a message on my cell. New Tours office is open till 7PM on weekdays. I returned her call on Wednesday, August 31, at 8AM and she told me they did not have enough people for big bus and I would travel small bus for 16 people or I could switch my trip for Saturday. I told her that I already took days off and they should notified me ahead of time - plus they already made the reservation at the hotel. I told Ada that I did not want to travel in the small bus due to motion sickness. Ada called me at 10AM on Wednesday and tried to convince me to have other tour or have this tour on another day - which was not possible since Tuesday, September 6 was a workday. Ada told me that she had a sick father and because of me she went to work. When I asked her why I was not notified about the bus size on Monday when someone called me about the room, she replied that they cannot provide such info otherwise their boss would fire them. I asked Ada if this bus has a luggage department and she told that she did not know and she needed to find out. I called her around 12PM on the same day and she told me that they would find a space to put my luggage. When I asked what about the luggage of 15 other people, she did not reply. Ada told me that she would call me in 1230 with more info. She did call me. She tried to promise me that she personally would sit me in the bus, without consideration that she would not be able to do so, bus was leaving at 6:45 AM and I my bus pick-up place was not Brighton Beach. I told her that I would cancel my trip and take the money. At 1PM after I told Ada about my decision, Mila - another employee called me and asked me if I want to switch my trip to another day and she also gave me the news about small bus.
I went to this agency on Wednesday, August 31, and was managed to get my money back.…
