Lestan Fashion Headquarters

10/30/09

THE WORSE! THE WORSE

by sherly6781

My wedding was august 14, 2009 back in may I went to Lestan's to purchased my dress they were really nice when they were taking my money. But when it was time to try on my dress they told me to come the day before my wedding because the dress wasn't in yet. I was in rage because I kept calling june and july they kept telling me not to worry and my dress would be in shortly. So i went to the store and went crazy i was not the only bridezilla there. they were at leat 8 other brides and 10 bridesmaid screaming at them because no one had their dresses. They weren't even nice about the whole inconvinient they charge me $250 for alteration. I had no choice but to get it altered there because i finally got my dress two days before my wedding. I was in tears because i didn't have that kind of money to pay they didn't care they told me if I didn't pay i wouldn't get my dress. CAN YOU BELEIVE IT TWO DAYS BEFORE MY WEDDING. I don't want any bride to go thru that horrible moment ,go to David's bridal they may not have much selection for wedding dresses but they are so much more proffesional and way nicer thank God my bride's maid got their dresses at David's.ONE MORE THING :THEY DON'T RFUND ANYTHING BACK.

• Cons: VERY UNPROFESSIONAL, GREEDY,

09/29/09

wedding dress rip off

by Suzy Daniel

I ordered my weddind dress at Lestan's Bridal in Brooklyn. I got married this year. It was the worse experience ever. They stole my $100. Here is what happened. The day I went to pick up my dress they charged me $100 for no reason. They told me that I was charged this for rush delivery and they had called me. I told them that it was untrue and that I never agreed to this. I came into the store thinking that I was going to pay the rest of the money and then to find out an extra $100 dollars. They are robbers. All because a salesperson went behind my back and wrote down ruch delivery. My dress was ordered and there was no rush delivery involved. The manager was no comfort at all. Of course not, she was $100 richer. My mom and I said that this was wrong and that they are stealers, all because one of the salespersons made this error. I had no choice but to pay the money. I was miserable. I told them that I would not refer anyone to this store ever! They asked me if I was goiing to get my dress altered, I immediately said no. So they can be extra richer? No way! I just took my dress and left. I did not even trust them to alter my dress. They probably would of messed it up so that I can be charged even more. I felt so mad and helpless that day. My mom kept comforting me and said, let them keep the $100. Let them buy Chinese Food with it. I wnated to cry so bad. They stole my money. Is this what they do? Charge you one price and then before you know it you are paying more for what you did not ask for or find out that your dress was a rush delivery when it was not, no one told you. I never said yes, you can rush deliver it and charge me the $100. Ladies who are getting married do not go to this store! The workers there are rude and they mess up your orders. Not only that but there was this one blcak lady who everytime I saw a beautiful dress, she refused to tell me the price of the wedding dress. She said it was too expensive for me. I again asked her and she refused. So because maybe I did not look rich or something. I said I don't care if I like something I will buy it. What I regret the most was listening to the Lestan's reviews, I saw the negative reviews before I went to that store, but I said to myself, maybe the store is not that bad. Stories about women who left the store crying, issues with money and being charged for no reason, and dresses looking all lopsided. I learned from this bad experience. The reviews were real and that every bride needs to research where they are buying their dress. What I thanked God was for at least having my dress. I took my dress and left. Ladies be careful! Do not go to this store! This store don't even deserve a rating. I give it a zero.

• Pros: none

09/16/09

do not purchase anything

by therese

On May 1, 2009 I purchased a bridesmaid dress from Lestan, at that time I was informed by your staff that the dress will be available to me in August. The date of the wedding is October 1st, thus leaving time for alterations, I was told I could call or your store would contact me once it arrived. At the end of July I called to find out the status and was told not to worry it would definitely be here by mid August. Believing your store was reputable I was not concerned. On August 27th my mother went to the store to pick up the dress, at that time she was told next week, on September 3rd she again attempted to get the dress and was told it had just came it and was in a box could she please come back in a few days as the dress had to be inventoried. On September 15th I decided as it was getting close to the date: to travel to Brooklyn try on the dress and have Lestan do the alterations if needed. Upon arrival no one knew where the dress was where the store copy receipt was and asked me to come back the next day, I was anxious and asked why and they said they couldn’t find it and that Eva, knew where it was and she was off. Now I am panicked as I am realizing that the dress is not there and it is 2 weeks before the affair, and I am getting nothing but excuses from your staff.

My mother telephoned the manufacturer to inquire about the dress and she was informed that if the order was placed in May the dress would have been available at the store by now and that I should contact Lestan’s. This dress was ordered by several bridesmaids through stores located Brooklyn, Boston, and Rhode Island everyone received their dresses no one had a delivery issue: in addition 1 dress was ordered in July and she has the dress already.

I can only conclude that someone dropped the ball: the order was never placed, had you been forthcoming regarding not receiving the dress, you would have allowed me time to find another dress however: you chose to be deceptive and misleading giving me no other recourse than to purchase a gown in that specific color and have it altered to a dress to match the bridal party. The store where I purchased the gown: carries Enzoani and has never experienced a delivery issue Your store’s solution to the dilemma they placed me in: was to issue a refund of my deposit which is little constellation considering the additional expense and aggravation I have experienced because of your fraudulent business practices.

What you did was despicable; the fact that to date you continue to blame the manufacturer is deplorable.

The wedding will be marvelous we will all look wonderful and I will certainly share with all my friends, families and relatives the unscrupulous manner in which your store conducts business.

In closing I have filed a complaint with the Consumer Affairs and have forwarded a copy of this letter to the manufacturer all need to be aware of how Lestan has no regard for the consumer.

I hope my actions will serve to protect any potential clients from your deceptive business practices.

• Pros: none
• Cons: rude deceptive and misleading