Brooklyn >Dial Appliance Service
Excellent work, reasonably priced, friendly attitude.. I had a few appliances fixed over the course of several years (All work was done in a timely manner, price was reasonable and quality of repairs was very good in one case extending the life span of an expensive appliance which stopped working just after the warranty expired. I was always treated very professionally and even cordially.It is a typical neighborhood small business, a little cluttered, can use a better system to track where stuff is - but so what? The job is done well, the price is right and the owner is friendly. I recommended this place to a couple of people and they thanked me.
our refrigerator temp gauge stopped taking input and the manufacturer gave us 4 names to call and 3 had 100% bad reviews and Dial had about 50-50 good-bad so i called but frankly i assumed that the good reviews were written by people who worked for the company but were smart enough to counter bad reviews when they came in.
I DO NOT work for the company, and i was REALLY HAPPY with the service yesterday. They accomodated my request to try to come after work (i work parttime so was looking for afternoon), the guy called when he was 15 min out and actually came in 15 min, was courteous and friendly and when he was checking out the whole fridge/freezer (my question was with all the little and big things wrong, was it going to cost a lot to fix or should we just get a new one since this is the second time it broke in 4 years) he tolerated me being there but he didnt give me a tour of what he was doing. He has definitle opinions about new appliances (they are no good), he made a simple fix to the main problem (disconnected the internal computer and reconnected it so it would reboot) and fortunately it worked. HE ONLY CHARGED the visit fee, plus he told us a bunch of stuff like why the ice cubes have some that have air, he told us the cheapest place to get the filters is on the internet, and he seemed SMART and i feel like i got a christmas present last nite that 1)i dont have to buy a new fridge at this point and 2)i had a really nice, respectful, human interaction with a repairman and i didnt feel like he was trying to rip me off or trick me--THANK YOU SERGEY!
Whirlpool washer repair. Called this company for washing machine repair and spoke with a very friendly person who worked out arrangements to my satisfaction for next day service. Technician came very next day at 10:00 AM sharp as requested. He promptly repaired my washer without the need of a part and left everything in perfect condition, cleaning up after himself. He seemed to be very knowledgeable of all appliances giving me a few helpful tips. I could recommend Dial Appliance to anyone, what a "breath of fresh air" after having been treated so badly in the past by other home service companies!
Horrible.... I had a broken Ice maker in my LG fridge, tech came in 4 times, after the 3rd time he said everything was fixed, but I noticed some parts still laying around. I checked the fridge and it turns out that he left it completely open and not connected the way it was supposed to be, because of his poor workmanship my kitchen got flooded. It is literally thousands of dollars of damage that they said is not their issue because I looked behind the fridge (If I haven't I wouldn't know that they did a shitty job and that they have to come back to fix it) Overall a horrible experience. When I called in to the manager on duty dispatch said he would call me back. He did, started a weird conversation trying to have me confirm verbally that everything was done correctly, during the call i heard some weird beeps in the background, it turns out he was recording the conversation (illegal to do without letting the caller know, which he didn't) so he would have a proof at the court. Do you really want to do business with people like that?
Great custormer service. Great service. Very professional, responsible and clean. Came on time as scheduled, fixed my refrigerator and gave warranty. Highly recommended!
Emotionally Unstable - Do not use!. I didn't even get past the scheduling stage with these guys. I laughed at one point during my discussion with the man, a laugh not even directed at him by any means, and he came completely unhinged. Then, he canceled my appointment. If these guys cannot engage in the most jovial aspects of humanity I certainly would not trust them to come to my home.
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