Brooklyn >Household Appliances > Jimmy's Range & Appliances Inc
7107 13TH Ave, Brooklyn, NY | Directions 1122840.622366 -74.005109
Neighborhoods: Dyker Heights
Incompetent or Worse – We contacted Jimmy's Range and Appliance in 07/09 for a problem with our dishwasher. The problem was that it would continuously drain when turned on. The technician that came in told us that we needed a new drain pump, and returned to install it about a week later. We were charged $75 for the 1st visit and an additional $216.53 for parts and labor. The technician did not leave the old part behind, to both prove that a new part was installed and to demonstrate that the old part was defective. We were given a 90 day warranty.
About a month later the problem came back, with the exact same symptoms. We called Jimmy's again, and had a number of visits from several different technicians, who were unable to identify the source of the problem. One suggested that the drain to which the dishwasher was attached did not drain properly, and we just needed to wait for it to clear.
Finally, after another technician's visit - in October - Jimmy's informed us that we needed another part and another repair, costing us another $300+, since by that point the warranty had conveniently expired. They were not clear on what the part was, as my husband and I got two different answers from them.
In my last phone conversation with Jimmy's in October, I questioned whether they had purposely dragged their feet after the dishwasher broke down the second time, and told them I did not trust them to perform any new repairs. In addition, I informed them that I would be disputing their charge with my credit card, at which point their representative hung up on me.
We called another repair company in, and they determined that the problem was improper installation, which resulted in a hole in the connecting hose causing an small internal leak -- and that set off the fail-safe in the dishwasher causing it to drain continuously.
As a result, I am convinced that Jimmy's was either incompetent, or worse intentionally caused us to have a dragged out process, in order to be able to change us for a second *unnecessary* repair.
Liars – I wish I would have read these reviews before I called this company. My dryer broke. It is 4 yrs old. So I figured it was worth fixing. I called and left a message. They returned my call the next working day and made an appointment with me very quickly. I told the women on the phone that the lights on the control panel went on but when I pressed the start button the dryer would not turn on. But I had a big problem. In order to pull the dryer out my floor would have to be pulled up. So I asked if a technician would be capable of diagnosing the problem without having to pull it out because if not then we would have to wait until I could get someone to pull up my floor. She said "I can't see that being a problem". Now looking back yes I can see how stupid I was lol. But at the same time how was I supposed to know? Sometimes when you don't know something you trust the people who are supposed to!!! Well, of course the technician came and couldn't diagnose the problem without pulling out the dryer. He was here two minutes and charged me $45 plus tax. I called this women and she denied it. What a LIAR! I told this technician who agreed with me as to why I would set up an appointment if I knew that the floor would have to be pulled up. He then told me to call them when the floor gets pulled up so he can come back and fix the dryer. HELL NO STUPID!!!
Very Good Service – Jimmy's is flexible in making appointments. I've had two repairs, a Bosch dishwasher and a Thermador cooktop. Both times John showed up on time and was very professional in making the repair. Of course since they are factory authorized for designer brands the cost is not low. Before I called Jimmy's I called another repair place that is not authorized for Bosch and they told me that I needed to use a teaspoon of soap and that would fix the problem. NOOOO! I have since learned that the repair services that are not authorized to fix the designer brands cannot buy parts for them. In summary, my experience with Jimmy's was very good. I wonder if the people who complained were all real customers?
terrible – the mechanic came to repair washer and cracked the plastic cover
on machine while opening unit.
also left machind with clanging clicking sound that never stops.
i am shocked that bosch recommends them!
sloppy and careless work.
Best Repair Place in town! – I've used this company many times, and I have never had a bad experence with them. I've used others in the past and they have charged me out rages price and I've end up to call Jimmy's to fix there mistakes. Evertime that have fixed the problem without much down time. Price right for the work done. I recommend them for all your home or business repairs. Thanks Jimmy's...
Incompetent service and scheduling, dishonest business – The lack of professionalism at Jimmy's is staggering. After THREE repairs on my new thermador stove, each two or three weeks apart because they kept needing new parts for new problems that happened once their repair person left, a FOURTH problem popped up. I was told to "wait a week for service", again, because their only Brookyn Thermador guy works part time, and to "not use my range until then" because the gas was pouring out when I turned the burner on. "Dawn" was not only incompetent at handling the problem, she was offensive. "Kathy", previously helpful and sympathetic to the problem of a new stove with multiple problmes, wrote me up as uncooperative with the warranty company, which was really just a cover for their repair person being unable to fix one thing without breaking another. They are not only dishonorable, they are incompetent. Anyone still willing to deal with them does so at their own risk!
Absolutely the worst, ever – I've dealt with these guys twice in the past six months, and it has been, hands-down, the worst service I've ever encountered. Last week they reached an all-time low: the mechanic didn't come because there was street-cleaning on my block and he couldn't find a parking space right outside. Avoid this place like the plague.
Incompetent morons, Don't waste your time!!!!! – Unbelievable, I have never experienced such horrible service from a company before.
I called on a Tuesday, and they gave me an appointment time on Firday, 8am-5pm. So I took off that friday to be home for the repair. THEY NEVER EVEN SHOWED UP. I have a doorman and he calls me when anyone arrives for delivery/appointment. They didn't even try calling saying they wouldn't make it. One day lost. So I called and left a message, asking why no one even showed up. No call back. Called on Saturday, and they had no record as to why they didn't show up, just were sorry and could reschedule on Monday. Well, so I take off Monday, and guess what, I just called and they have no service appointment scheduled in the system for me. MORON's. Second day lost. They have no record of anything, except that they had the nerve to tell me they came on Friday and no one was here. Total LIE. Unreal, the nerve of them to say that. When I called today, I had to give me address and number 4 times, as each time they just transferred me to someone else. What are they doing over there? Time to invest in a computer that actually saves client data!!!!
If you want stone age, unreliable service, call jimmy's range. Possibly be the worst choice I've ever made.
Avoid if at all possible – I accpeted my scheduled appointment for a Thurday and called to confirm that day.
By 4pm I called again to determine if they were still coming and was told the repair service was two streets away.
5Pm rolled around an NO Jimmys. My entire day wasted . Wages lost.
Friday also came and went without a call to acknowledge or reschedule my appointment.
When Monday arrived I realized they still hadn't called and by 2pm I called and was initially told they had me scheduled for Friday. This I debated because if that was true they would have come or called ON Friday. Their telephone rep was less than helpful, and ultimately her only resolve was to offer me another
(wait all day and see if we come) appointment for the following week. Not acceptable!
If receiving less than accomodating customer service and unreliable appointment scheduling is good enough for you then I highly recommend Jimmy's.
GREAT CUSTOMER SERVICE FROM BARBRA – I CALLED ABOUT A PEN EXPLODING IN A DRYER AND HOW TO CLEAN IT UP.I SPOKE TO THE MOST PLEASANT PERSON NAMED BARBRA WHO TOLDED ME WHAT TO DO.SHE EVEN CALLED BACK TO CORRECT A SUGGESTION.WHAT A GREAT EXPERINECE AND WHAT EVER THEY PAY HER ITS NOT ENOUGH THANK YOU !!! A HAPPY CONSUMER
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