Jimmy's Range & Appliances Inc

Doesn't Recommend

dianabrooklyn

Joined 5 years ago

terrible. the mechanic came to repair washer and cracked the plastic cover

on machine while opening unit.

also left machind with clanging clicking sound that never stops.

i am shocked that bosch recommends them!

sloppy and careless work.

Recommends

DolceItalia1

Joined 5 years ago

Best Repair Place in town!. I've used this company many times, and I have never had a bad experence with them. I've used others in the past and they have charged me out rages price and I've end up to call Jimmy's to fix there mistakes. Evertime that have fixed the problem without much down time. Price right for the work done. I recommend them for all your home or business repairs. Thanks Jimmy's...

Doesn't Recommend

FFG

Joined 5 years ago

Incompetent service and scheduling, dishonest business. The lack of professionalism at Jimmy's is staggering. After THREE repairs on my new thermador stove, each two or three weeks apart because they kept needing new parts for new problems that happened once their repair person left, a FOURTH problem popped up. I was told to "wait a week for service", again, because their only Brookyn Thermador guy works part time, and to "not use my range until then" because the gas was pouring out when I turned the burner on. "Dawn" was not only incompetent at handling the problem, she was offensive. "Kathy", previously helpful and sympathetic to the problem of a new stove with multiple problmes, wrote me up as uncooperative with the warranty company, which was really just a cover for their repair person being unable to fix one thing without breaking another. They are not only dishonorable, they are incompetent. Anyone still willing to deal with them does so at their own risk!

Doesn't Recommend

izzy17

Joined 5 years ago

Absolutely the worst, ever. I've dealt with these guys twice in the past six months, and it has been, hands-down, the worst service I've ever encountered. Last week they reached an all-time low: the mechanic didn't come because there was street-cleaning on my block and he couldn't find a parking space right outside. Avoid this place like the plague.

Doesn't Recommend

designevokes

Joined 6 years ago

Incompetent morons, Don't waste your time!!!!!. Unbelievable, I have never experienced such horrible service from a company before.

I called on a Tuesday, and they gave me an appointment time on Firday, 8am-5pm. So I took off that friday to be home for the repair. THEY NEVER EVEN SHOWED UP. I have a doorman and he calls me when anyone arrives for delivery/appointment. They didn't even try calling saying they wouldn't make it. One day lost. So I called and left a message, asking why no one even showed up. No call back. Called on Saturday, and they had no record as to why they didn't show up, just were sorry and could reschedule on Monday. Well, so I take off Monday, and guess what, I just called and they have no service appointment scheduled in the system for me. MORON's. Second day lost. They have no record of anything, except that they had the nerve to tell me they came on Friday and no one was here. Total LIE. Unreal, the nerve of them to say that. When I called today, I had to give me address and number 4 times, as each time they just transferred me to someone else. What are they doing over there? Time to invest in a computer that actually saves client data!!!!

If you want stone age, unreliable service, call jimmy's range. Possibly be the worst choice I've ever made.

Doesn't Recommend

ayita

Joined 6 years ago

Avoid if at all possible. I accpeted my scheduled appointment for a Thurday and called to confirm that day.

By 4pm I called again to determine if they were still coming and was told the repair service was two streets away.

5Pm rolled around an NO Jimmys. My entire day wasted . Wages lost.

Friday also came and went without a call to acknowledge or reschedule my appointment.

When Monday arrived I realized they still hadn't called and by 2pm I called and was initially told they had me scheduled for Friday. This I debated because if that was true they would have come or called ON Friday. Their telephone rep was less than helpful, and ultimately her only resolve was to offer me another

(wait all day and see if we come) appointment for the following week. Not acceptable!

If receiving less than accomodating customer service and unreliable appointment scheduling is good enough for you then I highly recommend Jimmy's.

Recommends

tin08man

Joined 7 years ago

GREAT CUSTOMER SERVICE FROM BARBRA. I CALLED ABOUT A PEN EXPLODING IN A DRYER AND HOW TO CLEAN IT UP.I SPOKE TO THE MOST PLEASANT PERSON NAMED BARBRA WHO TOLDED ME WHAT TO DO.SHE EVEN CALLED BACK TO CORRECT A SUGGESTION.WHAT A GREAT EXPERINECE AND WHAT EVER THEY PAY HER ITS NOT ENOUGH THANK YOU !!! A HAPPY CONSUMER

Doesn't Recommend

chriscottrell

Joined 7 years ago

THE WORST MOST INCOMPETENT SERVICE I HAVE EVER RECEIVED IN MY LIFE. Where to begin...After having them diagnose my Dacor range as needing new burner valves and me providing approval on the spot to order the replacement parts, they waited EIGHT business days to place the order. They then told me that it would take another TWO WEEKS for the parts to come in and then they would see when the repair could be done. After a lot of back and forth with Dacor trying to find out if in fact the parts were on back order (they weren't) and what the model numbers were so I could spend time trying to get them here faster (I have a 16 month old and can NOT be without a stove for a month), they told me I was calling them too much and they were going to cancel my order.

Just really the most horrible experience I have ever had with a service manufacturer, not to mention a service manufacturer for a high-end appliance. The worst, the rudest, the nastiest most horrible people who are so not interested in providing service. Not to mention, they charged me 81 bucks for the 'diagnosis' and won't give me my money back.

So, after reporting them to Dacor :-) they got me the model numbers of the valves I needed and they will be delivered in less than a week and someone else will install them.

Have I made myself clear???? THE WORST EVER DO NOT USE THEM!

Doesn't Recommend

cgda

Joined 7 years ago

RUDE, INCOMPETENT, UNRELIABLE, ABUSIVE SERVICE. Don't use this company. Ever. They cancel appointments at the last minute. They miss appointments without calling. They send rude and abusive repairers. They refuse to provide information about repairs. Has the part come in? When will the repair be ready? When will they return the appliance? No answers are provided. They even hang up on customers when they call. Do yourself a favor and use someone else, anyone else.

Doesn't Recommend

wmatteson

Joined 7 years ago

Jimmy's Range & Appliances INC.. THE WORST SERVICE I HAVE EVER HAD. WHAT A NIGHTMARE!

I Spent months just trying to get an appointment. Employees are not helpful and very condescending. Once I finally made an appointment I wasted an entire day waiting. Despite calling ever hour to check on them, they still never showed and NEVER CALLED. When I voiced my concerns, the manager was very nonchalant and uncaring. She said that the driver took the wrong van and forgot the part he needed. They did not remedy the situation and refused to let me speak with the owner. Finally made another appointment and when I called to check on them, the manager told me that I had the date wrong and that they already came and called. Simply not true. I was home and they did not call.

They never call back when they say they will.

They refuse to let you speak with the owner.

The managers are extremely unhelpful.

They do not even attempt to fix their faults.

Overall you waist a ton of personal time just trying to get an appointment. An according to other reviews once they actually get there is even worse. STAY AWAY.