Shopping >Jimmy's Range & Appliances Inc
“If receiving less than accomodating customer service and unreliable appointment scheduling is good enough for you then I highly recommend Jimmy's.”
The worst business in the world!!!!
We were assigned to those morons by the Designer Appliances (another horrible place), so we didn't have much choice of who will repair our brand new never used washing machine... THEY JUST DON'T SHOW UP! Simple as that. They say they will, you take half a day off work and wait for them, and they just don't show up, 3 TIMES!!!! Here is a conversation between me and the receptionist/manager/superviser/customer service/ whoever the hell she is:
ME: why didnt he come?
HER: its hard for him to come after 4
ME: why did you schedule after 4?
HER: i didnt, your wife did
ME: when can he come?
ME: but people work
HER: not my problem
ME: are you listening to yourself?
ME: why would you schedule 3 times for after 4 if you know he wont come?
HER: i didnt, your wife did, he can come on saturday 8-12
ME: can i have his cell?
HER: ok bye
Yup, just like that!!!!
Please stay away from those incompetent morons.
This is the most atrocious business I ever had to deal with! I was referred to them by the manufacturer so I don't really have a choice... Their receptionist is the nastiest person with horrible attitude! They canceled on us thee times including two no shows with no explanation and no apology!!! We are now going on the third week of wait to get our washer serviced! I don't understand how places like this stay in business! I really hope this and other reviews will help put them out of business sooner rather than later!
this place is so bad. dawn is horrendous. stay away.
Seriously bad - AWFUL. No stars - the service is awful, the phone operators are rude and hang up on you; after two service calls when the issue wasn't resolved, they closed out my claim so I had to call the insurance company for them to get another authorization (ie more $$) - to fix the problem they never fixed!!! And I asked to see the paper with my signature - it wasn't even my signature; and the obnoxious woman told me to get the F out after I showed her it was not my signature (I showed her the one on my ID). Worst ever. And since it took three visits and the problem was never fixed, their technicians don't know what the hell they are doing.
This place is a joke. They have completely unreliable service. We have had about 6 appointments scheduled with them and they have either not shown at all, rang the doorbell and immediately left, or called our phones and left nasty messages (and of course, not shown up).
My favorite was from today - "I'll be there soon and there better be someone there" Well, we are here but you never showed. The fact that the cell phone number was blocked and I couldn't call back didn't really help the situation either.
I really don't understand how a place like this stays in business. This repairman must be the owner's son. I can't fathom how someone so incompetent would stay employed at a company otherwise.
If I could give this place no stars, I would. Unfortunately that's not an option.
unbelievably poor service. i have wasted a week of my life, as well as some of my faith in humanity, as a result of dealing with jimmy's range. the repair guy is actually nice (although he failed to diagnose and fix the problem with my fridge during four, brief consecutive visits). it is the phone operators that are completely unbelievable. i was initially polite and flexible on the phone (for the first three conversations) and tried to explain that i have a job and would prefer certain days of the week and a certain window of time (mornings). they actually yell at you, saying you cannot suggest a preferred day! nor time! that meant i sat around for 4 days. they would say that they would show up between noon and three and would then show up at 4 or 5. the guy would be there for five minutes and say he had to come back another day with a different part (it finally turned out that an interior power cable was not connected, so all of this could have been avoided). as mentioned, this process took over a month and the phone service just got ruder and ruder as my impatience with them mounted. do NOT recommend!
AVOID --- LISTEN TO ME AND OTHERS. Rude, nasty, immature people who answer the telephone, especially someone named Dawn. They have one excuse after the other and are totally disrespectful and just don't care about customer service. They do not call and do not show for appointments. They are the worst. The absolute worst.
Incompetent or Worse.
We contacted Jimmy's Range and Appliance in 07/09 for a problem with our dishwasher. The problem was that it would continuously drain when turned on. The technician that came in told us that we needed a new drain pump, and returned to install it about a week later. We were charged $75 for the 1st visit and an additional $216.53 for parts and labor. The technician did not leave the old part behind, to both prove that a new part was installed and to demonstrate that the old part was defective. We were given a 90 day warranty.
About a month later the problem came back, with the exact same symptoms. We called Jimmy's again, and had a number of visits from several different technicians, who were unable to identify the source of the problem. One suggested that the drain to which the dishwasher was attached did not drain properly, and we just needed to wait for it to clear.
Finally, after another technician's visit - in October - Jimmy's informed us that we needed another part and another repair, costing us another $300+, since by that point the warranty had conveniently expired. They were not clear on what the part was, as my husband and I got two different answers from them.
In my last phone conversation with Jimmy's in October, I questioned whether they had purposely dragged their feet after the dishwasher broke down the second time, and told them I did not trust them to perform any new repairs. In addition, I informed them that I would be disputing their charge with my credit card, at which point their representative hung up on me.
We called another repair company in, and they determined that the problem was improper installation, which resulted in a hole in the connecting hose causing an small internal leak -- and that set off the fail-safe in the dishwasher causing it to drain continuously.
As a result, I am convinced that Jimmy's was either incompetent, or worse intentionally caused us to have a dragged out process, in order to be able to change us for a second *unnecessary* repair.
Liars. I wish I would have read these reviews before I called this company. My dryer broke. It is 4 yrs old. So I figured it was worth fixing. I called and left a message. They returned my call the next working day and made an appointment with me very quickly. I told the women on the phone that the lights on the control panel went on but when I pressed the start button the dryer would not turn on. But I had a big problem. In order to pull the dryer out my floor would have to be pulled up. So I asked if a technician would be capable of diagnosing the problem without having to pull it out because if not then we would have to wait until I could get someone to pull up my floor. She said "I can't see that being a problem". Now looking back yes I can see how stupid I was lol. But at the same time how was I supposed to know? Sometimes when you don't know something you trust the people who are supposed to!!! Well, of course the technician came and couldn't diagnose the problem without pulling out the dryer. He was here two minutes and charged me $45 plus tax. I called this women and she denied it. What a LIAR! I told this technician who agreed with me as to why I would set up an appointment if I knew that the floor would have to be pulled up. He then told me to call them when the floor gets pulled up so he can come back and fix the dryer. HELL NO STUPID!!!
Very Good Service. Jimmy's is flexible in making appointments. I've had two repairs, a Bosch dishwasher and a Thermador cooktop. Both times John showed up on time and was very professional in making the repair. Of course since they are factory authorized for designer brands the cost is not low. Before I called Jimmy's I called another repair place that is not authorized for Bosch and they told me that I needed to use a teaspoon of soap and that would fix the problem. NOOOO! I have since learned that the repair services that are not authorized to fix the designer brands cannot buy parts for them. In summary, my experience with Jimmy's was very good. I wonder if the people who complained were all real customers?
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