08/10/09

Liars

by Lucy7

I wish I would have read these reviews before I called this company. My dryer broke. It is 4 yrs old. So I figured it was worth fixing. I called and left a message. They returned my call the next working day and made an appointment with me very quickly. I told the women on the phone that the lights on the control panel went on but when I pressed the start button the dryer would not turn on. But I had a big problem. In order to pull the dryer out my floor would have to be pulled up. So I asked if a technician would be capable of diagnosing the problem without having to pull it out because if not then we would have to wait until I could get someone to pull up my floor. She said "I can't see that being a problem". Now looking back yes I can see how stupid I was lol. But at the same time how was I supposed to know? Sometimes when you don't know something you trust the people who are supposed to!!! Well, of course the technician came and couldn't diagnose the problem without pulling out the dryer. He was here two minutes and charged me $45 plus tax. I called this women and she denied it. What a LIAR! I told this technician who agreed with me as to why I would set up an appointment if I knew that the floor would have to be pulled up. He then told me to call them when the floor gets pulled up so he can come back and fix the dryer. HELL NO STUPID!!!

• Pros: Nothing
• Cons: They LIE!!!

03/14/09

Very Good Service

by JudyinBrooklyn

Jimmy's is flexible in making appointments. I've had two repairs, a Bosch dishwasher and a Thermador cooktop. Both times John showed up on time and was very professional in making the repair. Of course since they are factory authorized for designer brands the cost is not low. Before I called Jimmy's I called another repair place that is not authorized for Bosch and they told me that I needed to use a teaspoon of soap and that would fix the problem. NOOOO! I have since learned that the repair services that are not authorized to fix the designer brands cannot buy parts for them. In summary, my experience with Jimmy's was very good. I wonder if the people who complained were all real customers?

• Pros: Repair completed correctly

10/22/08

terrible

by dianabrooklyn

the mechanic came to repair washer and cracked the plastic cover

on machine while opening unit.

also left machind with clanging clicking sound that never stops.

i am shocked that bosch recommends them!

sloppy and careless work.