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Bakeries >Mona Lisa Bakery
7717 13TH Ave, Brooklyn, NY | Directions 1122840.618623 -74.008789
Neighborhoods: Dyker Heights
I must say, Mona Lisa Bakery is really starting to turn itself around. I usually pop my head in about once or twice a week to pick up some of their amazing bread but i was surprised to see that their merchandise looks so much better! I learned that they had recently aquired a new cake baker and was eager to try some of the new pastries and cakes. I had an amaretto flavored cake. The cake was outstanding, it had an excellent balance of soft sponge cake and a light amaretto cream drizzled with dark chocolate around the top. I must say it was one of the best cakes i've ever tasted. I can only hope that this small business keeps it up and that more people will recognize the drastic changes it is making. =)
Part 2 – Again, she offered her apologies and did not even attempt to offer even a free glass of water as a matter of good will. If that happened in my business, I would go out of my way to diffuse the situation, by any means possible. The last thing I would want is an irate customer ( I have been paronizing Mona Lisa since 2001), one who will undoubtably cease from coming to my place of business, but more importanly, generate lots of negative publicity. It's obvious that the owners have no clue as to how to run a business, expecially in the customer service department. I would be surpised if the combination of regressing quality and deteriorated customer service can keep this place open for much longer that a year or two. As a result, I have to keep a close watch on my credit files, but I must confess that I would love to see an actual breach od security resulting from their negligence so I can drag them into court.
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