P C Richard & Son

12/11/06

Flatbush PC Richards

by billystreet at Citysearch

Poor service & stock knowledge. Delivery/installation takes a full day of your time.

Details: We needed a specific model of range to fit our small space so made the purchase at PC Richards since it was one of the few places with one in stock. They had only one microwave unit available in stock and we needed one of those, too, so even though it was over $100 more expensive than other models we had been considering, we also purchased that at PCR for ease of delivery and installation. We requested early-in-the-day delivery/installation and they put that on the receipt. Well, the range WAS delivered early in the morning, but we were then notified that the installation was a different set of guys and that we'd be phoned later for an update on their ETA. Oh, and by the way...our microwave was out of stock and backordered. We called and found out it would be another week at least before we'd get it and we'd have schedule a new installation for that, so we cancelled the order. As for the installation, the store could give us no info on when that might happen that day. After two hours the installation guys called to say that they would be there anytime from 1 to 5 PM. Kind of a long window by any measure -- even Time Warner narrows it down more than that. When asked if they could tell us where we stood in the order, to give us some idea as we told it would be a morning installation, the guy instantly got angry and said "It's not my problem. That's not a consideration. You'll just have to wait." Nice. So, if ordering multiple appliances, get some kind of guarantee that all the items are in stock AND plan on taking a full day for the delivery. Or, better yet, don't be lazy like we were -- go to Lowe's or Home Depot or Sears. We've ordered other appliances from all three of them here in Brooklyn and got better service and more specific delivery options, including weekend delivery.

• Pros: Convenient location / stock varies from dept. store selection
• Cons: Misrepresents availabiliy of stock / delivery takes full day of your time

08/20/06

Horrible Service

by lina1234 at Citysearch

After an extensive search we finally pick out a plasma TV.

The sales associate assures us that the TV is in stock he even goes downstairs to confirm and check that the TV is in stock. We make the purchase and are told to wait while they get our TV upstairs from the stock room. After about 25 min we are still waiting, we ask for help and an announcement is made but our TV is nowhere in sight. Our next attempt was to ask for the manager but we are told that he is busy at the time helping other customers. We keep waiting. Finally, after about 40 min we notice that our sales associate is helping someone else so we kindly approach him and ask about the TV. He goes downstairs just to come back to tell us that our TV must have been sold to someone else while we were waiting as there are no more left in stock. He than goes on to say that there is one left but it's in an open box. Again we try approaching the manager who just brushes us off saying to wait because he is helping someone else.

We asked him to call another location and confirm that the TV is there for pick up.

So after about one hour of waiting we leave the store without our TV and end up driving to a different location for pick up.

06/20/06

Delivery service unreliable

by 98tomst at Citysearch

Deilvery of a new washer and dryer should have been between 7:00 AM and 7:00 PM

I stayed home to accept delivery.

The driver called that he could not make it down the block because of construction.

When I explained to him that the constructions is at the end of the street he still did not wanted to deliver as a truck could block him in and he could not depart when finished instalation.

I called despatch and they advised that the truck would be back by 1:00 - 2:00 PM. When by 4:00 PM nobody showed up I called and they explained that the driver did not wanted to come back and I should make another appointment.

PC Richard has my home phone and cell phone and when I asked why nobody called and that I stayed the day at home to wait for the truck and if it would not be possible to send the driver back at the end of his tour I was connected to a supervisor who asked me if I wanted to cancel the order.

Great customer service