Worst takeout experience of my life.
I just moved to the neighborhood with my boyfriend, and on our second night in our new apt--largely because we saw all the good reviews on this site!--we ordered take-out from Yen Yen.
After the food was delivered and the delivery guy had left, I unpacked the bags and realized that they had forgotten to include plastic utensils or chopsticks. I called Yen Yen, and they told me that they couldn't send the delivery guy back with some utensils, and that when ordering from them you had to specially request chopsticks or utensils if you wanted them! I explained that we had just moved into our apt and that no silverware was unpacked yet, but the guy had no sympathy whatsoever. This was especially upsetting to me because we had given the delivery guy a 30% tip! It was too late to get silverware from any nearby shops, so we decided we would have to eat with measuring spoons.
Then, after opening the containers, we realized that not only had they forgotten to include silverware or chopsticks, but they had forgotten to pack the main chicken dish that we had ordered even though we had paid for it! I called back and explained this to the same guy, and he told me that actually, I must have forgotten to order the dish. When I asked him about why he had charged me for the chicken, then, he said that actually my side order of bok choy cost $15!
I have never had such an awful experience with any delivery food before--and the bok choy and rice that we were left with were terrible to boot. Yen Yen = Bad Bad!
Great soup and appetizers.
When friends come from out of town and want chinese food this is the place we go. I have never ordered a dish that I was disappointed with. I usually order the lobster cantonese, itis always fresh live lobster. You can't miss on what ever you order.