Brooklyn >Beauty > Sena African Hair Braiding
252 Flatbush Ave, Brooklyn, NY | Directions 1121740.679561 -73.974169
Neighborhoods: Park Slope
I have heard horrible things about this place but since it's close to where I live I have tried to give this place a shot on three separate occasions. All three times Sena has made an appointment with me and then either didn't show up or was over and hour late...I went by there recently at 10 a.m. and the only stylist working there was sleeping (and giving me attitude because she was tired). Sena was at home and seemed unaware that we had spoken the day before. This has happened 3 times. I cannot and will not go back to this place. AVOID. THIS. SALON. I promise you, it's terrible.
Good quality braiding, subpar customer service – This braiding salon has such potential but the owner/manager needs to learn how to do business in the US. The woman who did my hair did an excellent job but I was at the shop for 12 hours though I had called and scheduled an appointment two weeks in advance and was promised two hair braiders so that I could finish in 5 hours. When I arrived, the owner/manager told me that she would only be able to provide me with one. She was completely inconsiderate of my time and was very unapologetic. I'm tired of hair braiders that act as though they are doing me a favor when in actuality I'm paying for a service. Customer service and timeliness would improve in braiding salons if the patrons would have higher expectations. Time is money and I wish hairbraiders would come to realize this! I hope I've empowered patrons to demand better customer service and use of your time!
TERRIBLE & BAD VIBES – I've gone here several times to get my braids taken out and the staff is so rude and obnoxious that I will never ever go back. They changed the price on me on two different occasions and it was really awkward situation. The staff is so miserable that it's really uncomfortable to be in the salon. They act as if you have no reason to be in their space and so therefore I would never recommend this place to anyone! You'd be happier alone and doing it by yourself!
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