10/21/09

HORRENDOUS CLEANING SERVICE

by mswnyc

The cleaning services as well as the customer service were absolutely HORRENDOUS. As someone else commented, I wish I could give them zero stars. Please read my complaint letter below for detailed information regarding the awful service this company provides....DO NOT USE THEM...also important to note is that the company did not respond in any way to my complaint letter or make any attempts to satisfy me!!! Horrible company!!

To Whom it May Concern:

I would like you to know that the cleaning services provided by your company for my apartment yesterday were absolutely horrendous.

"Nancy", arrived one hour late, and in fairness, it was a last minute request, however this meant that a very heavy job began at 4pm.

When Nancy arrived to a totally empty studio apartment I went over every inch of the space in detail with her pointing out specific areas that needed extra attention. Nancy was confident that she could manage this job and said "I'm the best, I catch every little thing".

I left her alone to work, hopeful that upon my return the empty apartment would be move-in ready.

Three hours later Nancy called me and said she was done. When I arrived at the apartment I was horrified.

The kitchen was somewhat more clean than when she began, but certainly not spotless. It was obvious that she had done the bare minimum. The stove-top and burners were covered in grease that Nancy couldn't remove with the cleaning supplies your company supplied (Nancy informed me she cleans with vinegar and water).

The bathroom looked as though it hadn't even been cleaned and in fact, the toilet had not been cleaned, nor had the grout been scrubbed as promised.

The windowsills, which I had previously pointed out to Nancy as needing to be cleaned thoroughly, were covered in dust such that running my hand across it resulted in black palms.

Opening closet doors to examine built in drawers and shelves revealed that Nancy had not dusted and wiped them out as promised.

The floors still had dust on them despite my paying extra for Nancy to bring a Dyson vacuum with her.

When I asked Nancy to re-do things she did so but said that she couldn't really get things clean because of the "green cleaning solutions" (aka vinegar and water) that you had given her.

I can not believe what an exorbitant price you charged for sub-par service. Even with your policy of having the maid "do-over" areas that were not satisfactory (and now I clearly see why you have this policy in place, as you must require this to be used daily), the apartment was only marginally more clean after Nancy left than when she began -- and it certainly wasn't worth the outrageous sum of $245.15 you charged me.

• Pros: NONE
• Cons: Expensive, Terrible Cleaning Job, Poor Customer Service

04/13/09

Amazing Green Cleaning Service!!!

by impeccable1

from the first contact on the phone I knew I was in good hands. My questions were answered easily and they handled all of my concerns about being able to do a deep cleaning and also use supplies that won't bother my allergies. They showed up on time and smiling -- and the woman they sent brought earth friendly supplies and scrubbed my house completely. When she finished early she went in and organized my clothing closet. It was amazing and easy. I will call them again and I recommend them highly.

• Pros: Excellent Job, Earth Friendly, on Time - lovey experience.
• Cons: none

04/02/09

SATISFIED!

by Goddess09

I've never had such a high level of service before I booked Miracle Maids. My 2 bedroom apartment was a complete disaster and they worked a miracle. The maids arrived on time and fully equipped and ready to go! They even walked my dog while the other cleaned! What better service? They covered everything from organization to degreasing; nothing was left undone. I wouldn't recommend any other maid service. Miracle Maids is your one stop shop. Thank you Miracle Maids!

• Pros: Timely, thorough, and personable!
• Cons: NONE