Brooklyn >Household Appliances > Arnica Heating & Air Cond Inc
92 Bay 14th St, Brooklyn, NY | Directions 1121440.607166 -74.007696
Neighborhoods: Bath Beach
Long story long, I spent over 4,000 dollars (start to finish) to have arnica install an air conditioner unit and they left without the unit running. I called the owner (Simon) and asked him to have his crew finish it, and he told me it was the electrician's fault it wasn't working and that "the electrician will never be able to fix it", and continued unprompted, "I will pay you if the electrician can fix it". I reiterated, "I don't care whose fault it is, I just want the air conditioner running". So he sends one of his "crew", who without doubt has never worked on an air conditioner unit in his life, and he makes one four minute awkward call to Mistubishi and hangs up. I say "so what's the deal?". He says "I don't know what the problem is, but Mitsubishi will call back in the next two hours". In my head I think "this is a huge waste of time, I'm neglecting my own job, and I could've made that phone call without an inept a/c repair man in my house". I quickly accept the waste of time factor, but then he says "you owe me another 200 dollars". I said "but you didn't do anything". He becomes confused about this interaction and calls his abusive boss (Simon). Simon gets on the phone with me and says "we are done with the installation, you're wasting our time, but I'll "absorb" the 200 dollars this time". I said, "but I paid you thousands of dollars to get this a/c running and you didn't, and I would pay you another 200 dollars, but your guy didn't do anything". He angrily quipped, "we installed it, it's not our problem it doesn't run". Again in my head, I find this strange because I thought the whole idea of paying someone (thousands of dollars), is so it's someone else's problem to get it running. We end the conversation unresolved and in my frustration I do some online investigation and call Mistubishi to find out why it's so hard for these "professionals" to figure out the problem. Within 20 minutes and a few basic reset issues, I have the unit running. In my head I think, "seems like that should be the first thing they do when there's a problem, and shouldn't my THOUSANDS OF DOLLARS have covered a reset issue?". After all is said and done, I'm forced to apologize to the electrician who I accused of incompetent work (based on Arnica's expertise), I'm forced to apologize to the Mitsubishi representative who I accused of giving me a faulty machine (based on Arnica's expertise), and I'm forced to apologize to my boss for missing three days of work, when I was told one (based on Arnica's expertise). Point being ... Arnica seems to think they are doing everyone a favor (regardless of what you spend). I would never use or recommend Arnica Heating and Air Conditioning for any job.
Arnica Heating & Air Conditioning Inc. installed a central air conditioning unit in my home. The men were careful to keep everything clean. They arrived when they said they would and completed the job in the time I was told. I will use them again.
Last week I had Arnica come and repair my gas boiler. They came within the time frame I was given and they were professional, clean and reasonably priced. I would definitely use them again.
Just last week Dec.19 I called Arnica because there was no heat on a brand new Burnham Boiler I got installed last year. Tech. was there in 15 mins very quiet and informed me I need system to be bleed. After work was complete tech. told 15 mins adding up my bill which amounted to over $400. I was in shock!! later customer service called to follow up and I informed them of the high charge and I was ignored! If you have the cash then use this service otherwise shop around.
Follow-up...01/09/13....Laurie from Arnica called me back and offered me a lower price for the work that was completed on my boiler last year. I am completely statisfied that Arnica Heating & Air Conditioning took the time to settle my complaint. I will use Arnica again and recommend this company to future customers
Recently had a boiler installed by Arnica. The technicians were very professional and did an excellent job installing my boiler and cleaning up before they left. I will be using them again.
repair service – Had my boiler repaired, John was the technician. He did a good job and had my heat running within hours.
furnace installation – had my furnace installed by them. they were clean and professional and did a good job. i highly recommend this company
Great work done – My boiler was not working. Had emergency service by this company.Repaired my boiler the same day. They did a good job. I would recommend them.
excellent company – I had an installation done by this company. The technicians were very neat and courteous and did a great job. I would absolutely us this company again.
Exceptional Company – I called this company for my boiler as i had no heat. They came the same day, were very polite and fair with pricing. I would definitely recommend this company.
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