Brooklyn >Lane Matthew J Md
“had a nurse-attendant checking on me and keeping me up on tests while I waited for a room, the room was nice and clean with a terrific view of the waterfront, and I had a great surgeon who fixed me up.”
“All the nurses were very informative and helpful; my room was comfortable and the food was very tasty!”
“Don't show up to your pediatrics appointment late either; the receptionist is very rude and they might reject you.”
“agree that you should not rate a hospital on one bad experience but that woman or her insurance paid good money for her care and comfort so i don't think it's fair that her one experience had to be a terrible one.”
“Everyone is nasty and rude it's like thats part of the requirements in the job description in order to get hired at long island hospital.”
Emergency Room = Waiting Room.
Went to the emergency room. I was there for four hours only to be told I have a cold but three weeks later I'm still sick!
Also I received the bill and it was for 3 times my co-payment. This facility appears to be like many others in that they are always screwing up the billing. And when they screw up a bill it will always be in their favor.
Also the facility was a mess. The hot water in the mens room wasn't running. There was red liquid and trash on the floor in the examining room.
Mixed bag, mostly bad.
Where to begin? LICH is my neighborhood hospital. Over several decades I have gone there for emergency care and experienced the expected in the ER: long waits, indifferent service at best and dubious diagnoses.
One memorable Fourth of July weekend after waiting 5 hours to be treated for what turned out to be contact dermatitis, involving uncontrollable itching all over my body, I was treated to a comedy routine which basically consisted of have you ever had this before, well, you've got it again.
To their credit, the evening I arrived experiencing chest pains I was fast-traced by an excellent ER nurse who told me don't worry about the paperwork now. Incredible!
However, being led there for emergency surgery, while in extreme pain, I experienced the following:
A physician's assistant who assured me that a procedure would hurt, and it did;
Indifferent to hostile treatment by LPNs;
The exasperated remarks of my surgeon, to the operating-room staff, why didn't you remove her cast, and, as I was going under sedation, you've got her IV in wrong;
A pretty good anesthesiologist who told me he would administer pain medication post-op but did not tell me I would be unable to scream for it because the mask was still on;
My protesting that I could not leave on their scheduled discharge date as I lived alone and was unable to walk at all;
An LPN asking me eight times, is there no one meeting you here to help you when I had ordered car service and trusted that the driver would do so as I had been their customer for many years.
So unless any of this appeals to you I would definitely go somewhere else ASAP.
Not a bad experience. First off I must say, i have a wonderful gyn doctor that works with LICH who delivered my first child in 2006. there was a night nurse that was terrible left me in the middle of changing shifts. she was very rude and showed no compassion when i was 10cm dialated her shift was about to be up and she told me to close my legs and turn on my side until the next nurse got there. Thank God for the next nurse she was a young girl but she showed alot more patience and temperance. she explained to me what was happening and that she will get the doc immediately. My doctor came with a male assistant and they were all a wonderful team. when I say "wonderful" i mean wonderful! My recovery room was shared by another woman who had alot of visitors and they were very noisy. The other nurses were greatly helpful. I agree that you should not rate a hospital on one bad experience but that woman or her insurance paid good money for her care and comfort so i don't think it's fair that her one experience had to be a terrible one. if it was not for customers like her they would be out of business. My son's bill was $19,000 and mine was $24,000..oh btw... LICH is going out of business the buildings are being sold and to be converted into condos and there will no longer be a maternity ward.
Great doctors! Terrible terrible ER nurses. I understand that nurses, especially ER nurses are overloaded with patients and do not have a second to rest in a 12 hour shift. However, in all my years, I have never experienced such hostility of nurse to patient relationships. My boyfriend, who was displaying all signs of meningitis and had an excruciating headache for the past 7 hours, was being completely ignored! I could not get a single nurse to give him the time of day not even a nod to indicate that they noticed us. Elaine head of nurses rolled her eyes at me when I politely asked her when a nurse would be attending Jeff and if she could point me towards his Dr. I explained to her my worries of him having meningitis telling her what was wrong and all she did was rudely sneer "that's not meningitis it's called a headache" and turned back to her computer and kept pretending I was not there. 12 hours later my bf received a spinal tap and the tests came positive that he did indeed have meningitis. Thanks for all your help Elaine. I will NEVER go back to this ER room. Do not make the same mistake I did. NYU medical is much friendlier and efficient.
Great Experience!. I gave birth to my daughter on June 9th and the staff were superb. If I had to do it all over again, I wouldnt change my hospital. All the nurses were very informative and helpful; my room was comfortable and the food was very tasty! I would highly recommend this hospital because even though I read the other reviews I strongly disagree based on my experience.
They pretty much saved my daughters life....
My teenage daughter was staying in New York this summer for a college program. Exactly 5 days after I dropped her off she called me in the evening complaining of stomache pains. The dorm counselers took her to the Long Island Teaching Hospital Friday evening, I had no available flights out of where I live until the next morning and she was there alone. She said the staff made her feel very comfortable and that they were very kind. They called me every time they ran a test or wanted too and made my daughter a top priority (at least it seemed to us). By 6am (right before my filght was leaving) they called to say they had to do an emergency appendectomy (SP?) before my daughters appendix ruptured. She went into surgery alone, but said that the staff was very caring and kind and she felt o.k. I got there that afternoon and was allowed to stay in the hospital for the next 2 days while my Daughter healed and was able to fly home to recover.
This was the most horrible thing I have ever had to deal with, being 1300 miles away while my daughter is in the emergency room and not being able to get to her in time for her surgery. :0( I am greatful for the staff and doctors at this hospital.
The nurses were awesome and extremely friendly, the Doctors treated us like people, not cattle and actually took the time to talk to us and answer my every question without trying to run out the door. They were all pleasant and overly accomodating. Even the nice lady who came in in the mornings to empty the garbage and clean up was so very sweet and took the time to check on my daughter. Also, the food in the cafe' is YUMMY! I hated to leave because it was so good!
*I am having a problem with my insurance now because the hospital did not submit any of the forms they were supposed to and my insurance is denying the claim unless they do so, but all in all I am very pleased with this hospital and have nothing bad to say.
Apathetic staff... at best.. Had Back Surgery there in late April. The surgery went well, but save for 1 or 2 people, the staff did nothing more than they had to do. Broken hospital bed for hours after my surgery -- and broken A/C for the first two days. Forget about getting any help around shift change. Avoid completely unless you need ER care that can't wait for travel to another hospital.
Worst hospital experience. I have never been treated so badly. If I could have, I would have walked out. Doctors were rude, made totally unprofessional comments and were ridiculously callous. This is like a cattle farm, not an ER.
HORRIBLE STAFF. First I want to start by saying I worked in the hospital for 8 yrs. and learned that when you work in the medical enviroment you have to remember that these people go to the hospital because obviously they are not feeling well so the staff should have some compassion and be professional and have people skills because these patients do not come to the hospital to be treated rudely and disrespected and made fun of. My mother has told me the experiences she has had with my handicap sister which really upset me ,how dare they speak to people the way they do. It'slike they have no education each and everyone that works in that hospital, maybe there are a few good ones but I have not come across staff who is nice. Everyone is nasty and rude it's like thats part of the requirements in the job description in order to get hired at long island hospital. I have been trying to make an appt for my sister for the past week and I find it so hard to believe that no one in the clinics dont answer the phone ,I understand it gets busy in the clinic but my god not all day someone should answer it just rings and rings then rolls over to the operator and they're rude also they just transfer you right back and their response is someone will eventually answer that is not professional at all. If there is anyone in charge of this hospital making sure things run smooth and a place where people will want to return is obviously not doing their job because the staff the first thing they need to fix ,they need to fire everyone and hire new people that are educated and have manners and compassion because right now these act like they work in the zoo. All that matters is food & gossip.
Long Wait, Poor Service... Hospital Not Restaurant. I was forced to make an appointment months in advance to be seen by the Women's Health Dept. I was also told to arrive EARLY for my appointment. I followed the rules... arrived 30 minutes early for the appointment and sat in a waiting room of no less than 20 other women (some of whom were extremely agitated and annoyed already). The front desk woman was rude and didn't have a very good handle on her duties as I heard several doctors complain about her performance. Getting there early was a JOKE! I waited for 4 HOURS to be seen by a med STUDENT. I didn't have a tantrum or throw a fit like many of the other rude and VERY pregnant women. In fact, the nurses and doctors were surprised that I wasn't pregnant. Apparently the majority of their patients are knocked-up young women (one girl was 6 months pregnant and had no clue... I know this because the girl at the front desk had no concept of discretion). Had I known that they serve almost exclusively the irresponsible teens and mothers of 8 in Brooklyn I wouldn't have bothered at all. The "doctor" allowed a medical student to perform my exam and while I squirmed with pain and discomfort she talked him through a procedure he'd clearly never performed before. Much to my "relief" after the torture was over the "doctor" told me that they hardly ever let students do this, but she thought I was patient enough and he could use the experience. I waited 4 HOURS in a room full of rude women only to be seen by a non-doctor with no experience who turned me into a guinea pig because I'd been "patient". If having a screaming fit is the only way to see a professional then you should bring a megaphone and attitude... it's the only way you'll make it worth the wait. Now I have to go back to get my test results because the doctor said (and I quote) "We're not very good about getting back to patients. You'll need to come back if you want to know anything."
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