Lane Matthew J Md

01/31/09

Emergency Room = Waiting Room

by alanhowitzer at Citysearch

Went to the emergency room. I was there for four hours only to be told I have a cold but three weeks later I'm still sick!

Also I received the bill and it was for 3 times my co-payment. This facility appears to be like many others in that they are always screwing up the billing. And when they screw up a bill it will always be in their favor.

Also the facility was a mess. The hot water in the mens room wasn't running. There was red liquid and trash on the floor in the examining room.

• Pros: close to where I live
• Cons: bitter emergency room staff, emergency room should be called the waiting room

10/07/08

Mixed bag, mostly bad

by HEdner at Citysearch

Where to begin? LICH is my neighborhood hospital. Over several decades I have gone there for emergency care and experienced the expected in the ER: long waits, indifferent service at best and dubious diagnoses.

One memorable Fourth of July weekend after waiting 5 hours to be treated for what turned out to be contact dermatitis, involving uncontrollable itching all over my body, I was treated to a comedy routine which basically consisted of have you ever had this before, well, you've got it again.

To their credit, the evening I arrived experiencing chest pains I was fast-traced by an excellent ER nurse who told me don't worry about the paperwork now. Incredible!

However, being led there for emergency surgery, while in extreme pain, I experienced the following:

A physician's assistant who assured me that a procedure would hurt, and it did;

Indifferent to hostile treatment by LPNs;

The exasperated remarks of my surgeon, to the operating-room staff, why didn't you remove her cast, and, as I was going under sedation, you've got her IV in wrong;

A pretty good anesthesiologist who told me he would administer pain medication post-op but did not tell me I would be unable to scream for it because the mask was still on;

My protesting that I could not leave on their scheduled discharge date as I lived alone and was unable to walk at all;

An LPN asking me eight times, is there no one meeting you here to help you when I had ordered car service and trusted that the driver would do so as I had been their customer for many years.

So unless any of this appeals to you I would definitely go somewhere else ASAP.

08/14/08

Not a bad experience

by annanaomi at Citysearch

First off I must say, i have a wonderful gyn doctor that works with LICH who delivered my first child in 2006. there was a night nurse that was terrible left me in the middle of changing shifts. she was very rude and showed no compassion when i was 10cm dialated her shift was about to be up and she told me to close my legs and turn on my side until the next nurse got there. Thank God for the next nurse she was a young girl but she showed alot more patience and temperance. she explained to me what was happening and that she will get the doc immediately. My doctor came with a male assistant and they were all a wonderful team. when I say "wonderful" i mean wonderful! My recovery room was shared by another woman who had alot of visitors and they were very noisy. The other nurses were greatly helpful. I agree that you should not rate a hospital on one bad experience but that woman or her insurance paid good money for her care and comfort so i don't think it's fair that her one experience had to be a terrible one. if it was not for customers like her they would be out of business. My son's bill was $19,000 and mine was $24,000..oh btw... LICH is going out of business the buildings are being sold and to be converted into condos and there will no longer be a maternity ward.

• Pros: convenient parking, not so bad for a hospital parking and some staff members
• Cons: one bad nurse who left a bad taste in my mouth