Seaport Flowers

07/10/08

The ultimate in poor customer service!

by inkytee

I received a floral arrangement that cost well over $100 from Seaport Flowers. It was completely dead within four days. Completely. When I called to voice my complaint I spoke with Amy (when she finally agreed to get on the phone). She was quite cavalier about the situation and just kept repeating: "this is standard, they usually live three to five days." I've received many floral arrangements in the past (mostly from Blue Water Flowers) and that is far from the truth. And why make arrangements using flowers (such as lilacs) which die so quickly? I live in the Heights, as does the individual who sent me the arrangement and many of my co-workers. Word of mouth is critical for a neighborhood business and, unfortunately, I have nothing but unkind words for Seaport Flowers and their so-called customer service.

02/07/08

Buyer Beware

by brooklynette

In general, this shop is fantastic. Beautiful arrangements, great service and even dog-friendly. So, what's not to like? I'll tell you: I hired them to do the flowers for my wedding and specified very clearly exactly what I wanted for my bouquet. I wrote it down and even brought them a bouquet to show them so there would not be any confusion. But, the owner, Amy Gardella, insisted that I could not have ivy in my bouquet because she said it would wilt. I said I did not care, that it had special meaning and personal value to me and to please include it. Come the day of my wedding: there was no ivy in my bouquet and there was of course, no time to get any. I had planned for it to be trailing down the front of my gown and it would have perfectly matched the hand-sewn embroidery on the bodice. Of course, the people at Seaport Flowers knew nothing of the dress or the embroidery or the many, many hours it took to create it. They just did their own thing according to what they believed was best. It was very sad and disappointing to me that they lacked the sensitivity to honor our agreement for a once-in-a-lifetime event that they were paid very well to do.

They do fine centerpieces but, for anything more important, I would never use them again.

• Pros: Great flowers
• Cons: Insensitive service

10/08/06

Fantastic Florist

by jfcrary

We used Seaport Flowers for our wedding. The arrangements were absolutely breathtaking! I highly recommend them. Another great florist in the neighborhood is Opalia Flowers on Atlantic Avenue.