Superfine

The Worst. I have been living in Dumbo for almost four years, and have been sporadically eating at Superfine for years. Sporadically because while the food is usually good, the service is awful and the food is overpriced. However it's close by and the atmosphere is great. That said I will now never go back.

Two weeks ago I reserved a table for 10 for 1:45 Sunday brunch. We had an elderly person and two babies in my party and for some reason they kept us waiting for 45 minutes for a table. The hostess, who is consistently rude every time I've ever eaten there, told me that the party at the table she reserved for me was there for over 2 hours despite the fact that they had a 1.5 hour time limit. So I said, "Well, if you have a 1.5 hour time limit then why are they still there?" She shot me a look and said "Because they got here early." Huh?? To which she then said "Anyway, I didn't make the reservation so that's why this is happening." I said, "I'm sorry, but how would that have made a difference?

She said, "Because I know who eats here and how long they take." HUH?? She shot me another awful look and walked away.

It wasnt until my father approached the manager that we finally got seated, at a table for SIX! They crammed the seats around and it was only after we ordered 4 bloody mary's that they said they were on the house. Gee, thanks.

We all ordered and when our food came it was clear to all of us that they were running out of food. Instead of telling us this they just eliminated ingredients from our order - instead of mozzarella in an omelette (as the special of the day suggested) there was cheddar. And barely any potatoes - seriously, it was like 3 slices of potato per plate. A total mess. My sister ordered the special pancakes which were with apple and currant compote. What she got were plain pancakes. She told the waiter, he took them away and in five minutes came back with the same plate with a three slices of apple on top.

I'm sorry but this was the single worst brunch experience I've ever had. With no real apologies from the staff for the wait OR the horrible food. I never complain about a thing but this was beyond. DO NOT GO.…

really? It's my fault I can't get drinks or food?. Dumbo destination Superfine is a Super-fail all the way around. Here's what happened tonight. After attending the Absolut Brooklyn launch party, we wandered over to Superfine. Jazzed by the buzz, we wandered in. A number of seats were up for grabs, so we grabbed one. Cat, the manager (I'll state that name and title again several times), finally came up and told us that to get drinks we'd have to order at the bar. But here was the cocktail menu.

Fair enough, it's "late." I sidle up to the bar and order two Movie Stars (ginger vodka, ginger, and ginger ale -- very ginger-y). First drink completely finished. Part way through the second pour, things don't line up. I'm told there isn't enough ginger vodka and they have to "make" more. Ooohhkay. But they want to hold on to the first drink. Which is filled with small ice (which will dilute). I grab the finished drink and take it to my cohort.

At some point we're hungry and try and order food. We see amazing French Fries. No table service, so I go to the kitchen counter, only to be told it's closed for the night (now approaching 11pm --- oooohhhh so late!). We're told there's a "bar menu" and it's at our table. Only it isn't.

I return to the table and my drink finally appears. Eventually, after two or three people visit our table, the guy that told me there was a bar menu LITERALLY throws the metal menu on our table. (there's *one* vegetarian option, a multi-veggie panini. Fine. Okay.)

We order the Veggie Panini and a Cheese Plate at 10:50pm, and are working our way through our drinks. Someone unceremoniously comes up and tells us our two drinks cost $22. I hand him the money.

At 11:30 - nothing. No second drink order, no food. Meanwhile, people who sat down in tables we passed up are being served their food.

Cat (the manager) finally comes by to see if we want another drink (my cohort is in the restroom). I say, "could we have another Movie Star, but split it?"

She says, "you have to go to the bar for that, and they want to start a tab"

"Why did you ask us what we want to drink if we have to go to the bar, and why do we have to start a tab, when someone came for the bill before?" I ask.

Cat (THE MANAGER) says, "well, you could have said I prefer to order the drinks from the table." (Those are her EXACT words).

I say, "well I did say I would prefer to have French fries, over the food that hasn't come." She says "The grill's closed."

At some point (while my cohort's in the bathroom), a guy comes over and tells us that we haven't been forgotton. That the reason our mushroom panini and cheese plate are taking so long is that SOMEONE HAS TO HAND SLICE MUSHROOMS.

Cat (THE MANAGER) comes back with the one drink at the same time our veggie panini and cheese plate show up (45 minutes later). Cat (THE MANAGER) tells my cohort (en route from the bathroom) that *we* ordered late, and it didn't take that long. My cohort has text message evidence that the order took 45 minutes. Cat, THE MANAGER, is unapologectic.

In Superfine's defense, the veggie panini and cheese plate are very tasty. It could be because we're starving to death.

The same can not be said, unfortunately, for the third Movie Star cocktail, over-sweet where the other two were nicely balanced.

Superfine is apparently one long Brainfart. And for Cat (THE MANAGER) to blame us for not knowing that we could demand table service and for "waiting" to order is inexcusable. While the kitchen did an admirable job on our meager orders, the bar was inconsistent and the table service was inexcusable. Superfine is a Super FAIL.…