Nova Zembla

10/10/09

not impressed....

by kms at Citysearch

i tried to buy a couch at nova zembla. twice. the first time i had a hard time getting the clerks attention and he basically just pointed me in the direction of their fabric selections (there are hundreds!). so i thought i'd try again. i visited the store again and was told the manager would call me and give me greater insight on which couch would work best for me ( i have two pets). i gave the clerk my number. waited a week and nothing. called in again and left a message and you guessed it--never heard back. i decided i wasn't going to beg anyone to sell me a couch--in a recession, no less! shame, i liked the store's selection but to this day it boggles my mind i could not get their attention for a high price point item.

• Pros: nice selection
• Cons: very poor customer service

08/04/09

Simply a great local store

by squabblemonk at Citysearch

I started with a couch. Then a desk. And then some shelves. I need to be careful, because I don't want my home to look like a Nova Zembla showroom. But I keep coming back, and not just because I want to support local businesses - which I do - but because it's good quality, eclectic stuff at a reasonable price. The store fits my idea of good customer service: they will leave me alone to look around, and then give me attention and information when I have questions. I don't want someone dogging my heals or making me feel guilty for coming in if I don't buy something. This seems like a very relaxed place. I'm glad it's in the neighborhood.

08/03/09

A lot of unique items

by boscosurfer at Citysearch

I try to be creative but most times it's a big strtech for me . The stuff in this store definitely can help anyone me get and feel creative.