Pizza >Cozzi Pizza
Not even one star. I have never written a review before, but I am beyond angry with this establishment.
I made the mistake of ordering from here to get pizza and garlic knots. I placed the order at 3:15 pm on a Saturday. At around 4:35 pm, a man called me from his cell phone asking me where I lived. I told him, and had to explain in detail to him how to get here. He kept saying he was at "the station" and asked me again to explain how to get to my house. I looked it up on google maps, and this place is on Broadway, not 15 minutes from my apartment!
He called me again at around 4:45 pm saying he didn't know how to get to my building. After explaining it to him yet again, and feeling quite concerned that I wasn't going to receive my food, I called the business and explained to them the situation. Not only were they patronizing, they did not seem to care. I had to explain to them, once again, directions to my building, which LITERALLY was "go down Broadway until you see my street, and then turn left." The man at the business said he would call the delivery guy and they would get it sorted out. I asked him to please call me back so I would know my food is coming, already settling into the fact that my pizza and garlic knots would be cold.
At 5:00 pm, almost 2 hours after placing the order, I had received no call back. I tried calling the delivery man on his cell phone, no answer. I called the business again, very upset, saying that I had already paid for this pizza with my credit card, so I wanted it to be delivered as soon as possible. Not only did they not care, they were once again patronizing and asked me for directions AGAIN. I asked them if they had a computer and could look it up from there, to which they said no, they had no way of looking it up. Very upset, I told them that it was illegal for them to not bring me food in return for the money I gave them, and that if they did not bring it, I would be calling the police (this is drastic, I know, but at this point I was both very hungry and very frustrated).
At 5:05 pm I get a call from the owner of the business, who is EXTREMELY rude to me, saying that "this happens all the time" and that there was "nothing he could do about it" and that there was "no reason to go to the cops." At this point, I start getting extremely irritated, I demand both my food and the money back, and I tell him that I will never be ordering from his establishment again. Not only did he not seem to care, he just kept saying that this "happens all the time." Finally I got my food and my money back, but this left me with a few questions:
1. What kind of delivery service does not look up where they are going before they actually leave to go there if they DO NOT KNOW HOW TO GET THERE?
2. Who owns a business that really does not care if a paying customer is upset / if their delivery service is not getting the job done?
3. I can't believe I waited 2 and a half hours for a mediocre pizza and garlic knots that are the size of golf balls.
Do NOT order from here. They are rude, inconsiderate, and their food is NOT good.
good neighborhood pizza. Just tried this place for the first time. Have to say, I think it's pretty good. Better than the other pizza places in the area and above average for a small NYC pizza joint. It won't join the ranks of the greats, but it's a solid spot to get a pie real quick. Fast delivery and great price [$13 for a large pie!] make this a restaurant I'll keep on speed dial for next time I want delivery.
Best Pizza in NYC! Friendly! Avoid weekdays arounds 4, though, as there is a middle school a block away and the kids flood the pizzeria when they get out of school. One of the best slices of pizza available in NYC!!! Ever since I found this place I refuse to go anywhere else, they just don't live up to my standards. I've been in NYC for 3 years now and have tried hundreds and hundreds of different pizzerias, as pizza is my favorite food on the planet, and they're by far the best. Friendly, cheap, and true Italiana, they are honestly amazing. The place may be small, but almost no one stays to eat, so you're almost always guaranteed a seat. Their heros, though I've never had one myself, are also a good bet and a great value. For $5 you get a huge, hot, steaming hero that you're guaranteed not to be able to finish. My friend got the eggplant hero and it was enormous! He did say that it was also amazingly delicious!
Small place but a great slice of Pizza.
Real Italian owners that make pizza the right way.
Good value for your dollar.
You heard it here!!!!!!!!!!!
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