Brooklyn >Brooklyn Heights Wine Bar
Have been there a few times despite mediocre experiences. Guess I feel committed to supporting this place as BK Heights has such a dearth of options. Was disappointed that they don't stock even one type of Moscato and that that a pasta dish I had was mediocre frozen food at best.
Today, however, really just put a pin in my desire to ever go there again. Came in for brunch. There were about 6 people there when I arrived and 2 waitresses. It took over 7 minutes just to get a cup of coffee. 30 or so minutes later my eggs and bacon were still just a figment of my imagination while the couple next to me who arrived after me had managed to scarf down appetizers and receive their london broil and burgers (and we all know it takes longer to make a burger than some eggs). Most disturbingly, my waitress didn't seem to notice or care that I was the only one sitting there without food. When I asked her for status she said it was "coming right out" very dismissively as she proceeded to chit-chat with a table of 6 or so men who had just come in. When she finally did inquire about status from the kitchen, she and I both learned that my food was far from "coming right out" because my order somehow never made it into the computer. She then argued with me that the wait was only 15 minutes rather than 35 (trust the hungry person on this one, folks it was 35). She said the food would be made right away (clearly that statement held little credibility at this point). Didn't even offer a piece of bread to soothe the trash compactor that was my stomach rumbling and encourage me to stay. I got up and left hungry after 40 minutes of nothing. She did comp my cup of coffee.
Never again. Note to restaurant owners. Service will make or break you. Get it together. We can't care about establishments that don't care about us.
Citysearch Editorial Review. The owners of two of Henry Street’s most beloved neighborhood spots--Mark Lahm of Henry’s End and James Montemarano of Cranberry’s Deli--have united to fill a void Brooklyn Heights’ residents have felt for ages. The result is Brooklyn Heights Wine Bar, an intimate wine and tapas bar located in the space formerly occupied by Uncommon Grounds. It’s both a pit-stop for tourists after a trek across the Brooklyn Bridge and a cozy yet upscale respite for the neighborhood locals. In addition to offering a varied wine list boasting 60 bottles and tasty specialty cocktails ($12), the bar also serves up reasonably priced munchies like charcuterie, crostini and cheese plates.
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