The Peninsula Spa by Espa

06/01/10

classy

by ebebanta356 at Citysearch

although costly, it was worth every penny. The rooms were beautiful and the rooftop bar had great cocktail selections. The Vanilla TY was my favorite - I usually do not remember cocktail names but this one was THAT good.

• Pros: great service

03/02/10

Am I missing something here?

by Cityfal at Citysearch

I've been here multiple times in the past two years and every time I go (with high hopes) I leave disappointed.

Don't get me wrong the spa is beautiful, but I wish my services matched the aesthetics.

If you like strong firm massages, this is not the place for you. I even used the words "I have a high tolerance for pain, PLEASE go deep.” Instead the massage had the intensity level of my 12 yr old brother rubbing my back.

Also, to add to my disappointment, I was running late last night for my spa visit (due to work/traffic delays). I ended up being a half hour late for my hr prepaid massage. I asked if I could be compensated in some other way, since I know the company who purchased my massage for me gives them TONS of business. Instead of an empathetic reply or a “we will figure something out”, I got a cold shoulder. The woman who was helping me legitimately just ignored my question. I asked again. Which she replied it’s already prepaid we have a 24 hr cancellation policy. I wasn’t cancelling my service, I was just saying that this company who gives you tons of business isn’t getting what they paid for, and I think it’s fair that you should somehow offer me something for paid half hour I missed or at least show some empathy. I couldn’t help but feel ripped off and it wasn’t even my money! I definitely will make it a point to suggest other spas in the future to these companies who bring us here. I’d deal with the customer service, if the actual service was at least good, but not having either…is kind of a deal breaker for me.

• Pros: Beautiful Space
• Cons: Just a beautiful space

11/18/09

Great Space and great massage

by DFernandez at Citysearch

Staff are very friendly and helpful. No need to hurry once your massage has finished. I went to the relaxation area where I had my tea and listened to relaxing music for an hour and was not rushed out.

11/17/09

Awesome Massage!

by JasonLedoux at Citysearch

The overall experience is great. Wait until you get to enjoy the relaxation room after your massage. Its pure bliss.......

• Pros: a nice overall experience
• Cons: you have to pay a little more but its worth it

10/26/09

Very scenic

by ElijaK at Citysearch

I thought the size of the rooms were small but supposedly all the hotel rooms in nyc are small..Still would recommend

• Pros: Service
• Cons: Price, size of rooms