08/11/08

Horrible Experience

by ToENuFF

I'm posting the letter that I just sent to this place from an encounter that made me outraged:

I cannot believe that I just had this phone interaction with you guys. I live around the block and we've been ordering and coming off and on since you've opened.

I called to place a request for delivery and went through a rather large order. My last item was an order of fried chicken. I requested a breast and was told by the woman who I was speaking with that you could not do it. Apparently only Josh, the chef, is knowledgable enough about chicken to know what a chicken breast looks like. I thought she was joking and was dumfounded to learn that she wasn't. When I told her that I need to cancel the order she didn't seem suprised and was very happy to hang up on me.

#1) It's the last time I will ever go to you're establishment. Whoever the girl is that I spoke with tonight should definitely visit a grocery store or perhaps should be trained to know what she is selling.... especially when you brag about having "Brooklyn's Best Chicken".

#2) I can't wait to post a copy of this letter on every website I know

I guess it was our fault for ordering "Brooklyn's Best Chicken"... It was only the second time my wife ordered it. The first time was a bust and I convinced her to try again because I had a craving for some mac&cheese. Her only request was that it be white meat this time. Seems reasonable to me, but perhaps I'm the one who's nuts. Well, regardless you've lost some loyal customers.

The positive thing is that before hanging up the woman I spoke with was very happy to tell me that the chicken is fried in the morning and then reheated before it's served. Apparently because it's old and already covered in batter it makes it hard for her or the kitchen staff to figure out what it is. I guess that probably explains why my wife thought the fried chicken was bad the first time she tried it.

05/26/08

A gem!

by Tboy49

We arrived at 9, they opened at 10. "Come on in, we'll help you." The staff could not have been more attentive nor the food better. It was like breakfast with old friends. Will return every trip to Brooklyn!

• Pros: Large menu, good food, excellent service

03/03/08

Best Pulled Pork Sandwich in Brooklyn!!

by mabelspence

This is a great funky spot for casual fare. Fun, friendly neighborhood feel inside on a block waiting to burst. Catch it while has some of what makes Brooklyn great. The pulled pork sandwich is out of this world --- juicy, lean with delicious BBQ sauce. My family loves the inventive burgers and BBQ; the iceberg wedge smothered with blue cheese and served with bacon and onion rings is a fave too. The malted milk shake and money back brownies are awesome.