09/04/07

don't go here

by metasac

came to get my bike dyno-tuned - a 2001 triumph bonneville. i was told by mike lavista, their only qualified tuner, to pick it up in three days... about the average time needed

for various reasons including "i missed the ups truck", that turned into 8 days... he literally strung me along day after day. if he just told me to leave the bike for a week, they wouldn't have heard from me at all until the appointed day.

when i did finally come on the day they told me to, the bike was not ready - it was still dirty in the back of the shop hooked up to the tuning machine. there were no graphs displaying torque and horsepower before and after the tune, which is customary - especially for a $300+ operation like this. i actually had to ask for it - and he rolled his eyes.

wrong jets were installed for a bike that had it's airbox removed, the air/fuel mixture is still wrong, according to the graph - but mike had no comment to make about that when asked.

in all fairness, i was offered the opportunity to leave the bike with mike if i wasn't satisfied, but based upon the quality of the work already done, it seemed a lot smarter just to cut my losses and cut out.

treating the customer like a burden, a real lack of professionalism and expertise, over-promising and under-delivering - that's the Brooklyn Bike Shop work ethic... and not for too cheap either: the estimate i was given was between $150 and $220 for a dyno tune... you can guess what i was charged.

do not bring your bike here if you want an accurate, courteous, timely, or professional job done on it. it was $330 down the tube.

• Cons: expensive, rude, unprofessional