Eba Wholesale Corp

Recommends

LiaArron

Joined 2 years ago

Will be visiting again soon for tv's. I went to EBA to buy a full set of appliances for our new home and also ended up buying 2 beds. I choose Electrolux with the help of the salesman, Hauwk. Hauwk was wonderful and very friendly with my husband and kids. We received our delivery and the microwave was damaged, so we refused it and received another one the next day. Everything is now installed and we LOVE it! Hauwk, should you ever see this, thank you! We have sent some of our friends in to see you and they were also very happy with the service you provided. Lia A

Doesn't Recommend

SueBro

Joined 5 years ago

Buyer Beware: Terrible Customer Service!. Buyer Beware: Terrible customer service!

by SueBro

July 11, 2008 (updated May 25, 2009)

Purchased 2 AC units from eba, delivered and installed by contractors used by eba. Trouble starts immediately: 1 unit breaks circuit after only 3 minutes, won't run. I consult with eba "customer service (difficult to reach directly: leave # and wait for callback)", determine unit not overloading circuit. "Customer service" calls and connects me with manufacturer in Tennessee and leaves me on phone with GE, in effect "Goodby and good luck!" after unit only in apt.1 day and never worked! Next day GE-approved servicer looks at unit and says it was a lemon, can't understand why eba left me hanging with GE and all the wait and bother that that entails rather than just replacing it themselves. Call eba, get polite runaround, finally eba agrees to replace unit. They agree to call me on cell 1/2 hr before delivery of replacement unit so I can leave nearby workplace to meet them; instead I get a call that installers are on my front stoop and will only wait 15 minutes. They only wait 5 minutes. I get there <15 min: no AC, no installers. Call eba, told delivery/installation crew would come back in approx. 30 minutes. Several calls and almost 5 1/2 hrs later replacement unit finally arrives (accompanied by rude installers, no explanation, no apology)! Once you've made your purchase, good luck with customer service! Buyer beware!

[Update: replacement unit was another "lemon," 3-speed fan had only 1 working speed upon delivery, fan operates on highest setting at all times. Given prior bad experience, didn't bother to contact seller re second damaged unit delivered.

Pros: Given awful customer service experience, none

Cons: 1 out of 2 AC's sold was a "lemon," replaced by a second "lemon"; terrible customer service & communication experience here (felt like a "hot potato" the way I was passed around)