Polish Bar Of Brooklyn Llc

Doesn't Recommend

mahoganysoulnyc

Joined 5 years ago

Poor customer service. I've had two experiences with this place and both time, I was so turned off that I couldn't go through with getting the service done. First, I went in for a walk-in appointment. The woman at the front desk was so rude (like I interrupted her or something) that I turned around and left. More recently, I had to have an encounter with the owner and I'd have to agree with "Jessica H." She took dismissive to a new level. The idea that the customer is right (within means, of course) is totally lost there. For me, spa services start and stop at the way I'm treated when I walk in the door. There was no way I would be able to relax when everywhere I turned, I received such negative, dismissive attitudes. So, both times, I chose to not proceed with services. Trust me, there won't be a third time.

The bottom line is this, if you can go in and not have a problem, you're fine. But if you do have a problem, watch out because customer service is not their strong suit. Let me be clear though, I've never actually experienced their services (never got past the nasty attitudes) so I can't and won't speak about them.

Me personally, it's not worth the gamble so I'll go elsewhere. Just thought I'd share.

Doesn't Recommend

Sabyer

Joined 5 years ago

Poor service and training. I was told i would only have to wait 5 minutes and ended up sitting here over 30 minutes.

I got my eyebrows waxed but got burnt in the process and had to go to a wedding looking like i had been into a fight.

My friend got a pedicure at the same time and was surprised how tough the lady was on her feet - This was almost unconfortable.

Obvious lack of training.

Doesn't Recommend

ebee3

Joined 5 years ago

Get the 2-week manicure or you're screwed. Very nice place--cool looking, good music, accommodating. Except that they use so much paint thinner in their polishes that manicures rarely last longer than 2 days. There's a 2-week manicure that you can pay extra for and then schedule polish changes within the 14 days after your original mani.....but who wants to do that? I'm no princess, but I'm definitely not doing enough manual labor to chip my polish that quickly. Would have like to think this only happened with one popular color, but in subsequent trips (3) the polish streaked and then chipped as easily as before.

Doesn't Recommend

yoba2shoes

Joined 10 years ago

Bloody cuticles, poorly trained employees. A friend and I went to PBB for mani/pedis. This was our second visit to the salon. While picking out polish colors, we were given the option to upgrade out service and we both chose to do the Fresh Brown Sugar Scrub pedi. We both enjoyed the extended length of procedure, but we disappointed that only a timy amount of the Fresh scrub was used on our legs and not on our feet. When we moved on to our manicures I noticed some dirt under my fingernails and when I pointed it out to my manicurist I was told that "she had already done that, " so I cleaned it out myself. Then, I was asked if I would like to pay before my nails were polished. I enquired about a dollar surcharge that was listed with no explanation, and was told that was for the tools that were used for the services. This irked me. A lot. When I inquired about this fee I was told it was for the tools they used (the polish pak). Don't get me wrong - $1 is no big deal. I just feel that when you are paying $40 for a pedicure, it should be all inclusive (except for the tip of course). My friend and I were also bothered by the waste created by using new instruments for each service. We feel that it's not ecologically responsible. In short, all of these little details made us decide that we wouldn't return to PBB. We really, really wanted to like it more than we did. We like to support our neighborhood's independently-owned businesses. However, average service + hidden fees equals our bringing business elsewhere.

I wrote to the owner with my complaints and she generously offered a complimentary manicure. My friend and I returned, and this time the person doing my friend's nails shredded her cuticles into a bloody mess and used a nail polish so thinnned out that it slowly seeped all over her fingertips. Again - a shop is only as good as thier employees. PBB needs to hire better trained people! The extra wages they would have to pay would come back 10-fold in returning customers!

Doesn't Recommend

moudro

Joined 6 years ago

Tried this place twice and was disappointed ( i really wanted to like it!). I really wanted to like this place. Clinton Hill needed a fun, funky place to get your nails done and i was happy when the Polish Bar appeared in the neighborhood. I treated myself to a $25 berry scrub pedicure ($5 more then their normal pedi) . 15 minutes into my treatment I was told that i could not get the Berry scrub as I my legs had been shaved that morning and this would cause a rash. However I was still charged $25 dollars as she used berry lotions on my legs. The Pedicure itself was nothing special. No message and just a a basic soak and polish. However I wanted to give the place the benefit of the doubt and was keen to support a local business so I wrote them a letter telling them how i felt and they said they would give me a $5 credit on my next visit. I returned for an eyebrow wax a month later and they refused to give me a credit saying that they had no record of my letter. The cherry on top of the cake was that I got a rash all over my eyebrows a day after the wax.

Recommends

nyfabulous

Joined 6 years ago

GREAT Neighborhood Salon. This place is fabulous, definitely for all the divas in the area. The owner Tricia is supersweet and does the BEST eyebrows...I've been to all the city hotspots...eliza's, anastasia,robin evans,warren tricomi, etc...she tops them all. They do great mani's and pedi's as well of course. Have'nt been here in months ...only because the past few times i've tried they've been packed!

Recommends

Contributor

Joined 10 years ago

Clinton Hill's beauty outpost piles on the sweet extras.. In Short
A polka dot decorating scheme in sugary shades of pink and chocolate brown is just a preview of the treats doled out by owner Tricia Lee. A Clinton Hill girl herself, Lee supports the neighborhood by offering cookies and cupcakes baked by local epicureans--paired, of course, with complimentary wine--during her manicures, pedicures, skin treatments and waxing for both women and men. Her house line of beauty products are equally sweet: flavors include strawberries and cream, mango and mint candy.

Recommends

cli200

Joined 8 years ago

You're worth it girl!. Nice break from the usual, dime-a-dozen nail salons -- this place has a funky, girly vibe, with a stylish interior and and an actual sound system. They have a selection of designer polishes (Chanel, YSL) in the latest, hard-to-find colors. Service was sweet, professional, and CLEAN -- it's a few bucks more than the usual spots, but so worth it. Go for the mani-pedi package ($30) and brow shaping by STARR. You'll feel like a little diva, and love it.