A Bad Experience.
I usually don't write bad reviews like this as I reward good service with my repeat business. I will no longer be a customer of Serenity. For each holiday or birthday I would get a gift certificate or money to go to the spa. I would spend that money on a mani/pedi at Serenity (despite the fact that I've long since moved from Williamsburg to Ft. Greene). I forgot about one of my gift certificates and it expired. I called the spa asking if I could please use the certificate despite the expiration date and was told no. I just don't understand how money towards a service with the business ever could expire. Especially in under a year. I spoke with the owner who said that she could not honor the gift certificate because it has expired. Seeing that I am a repeat customer I am very surprised at this answer. So ultimately, they won the battle but lost the war. I will not be returning to Serenity. Small business owners wonder why they are losing to big business. This is why, it would have been an easy fix to make the customer happy, especially seeing as the service has already been paid for, but now I will be taking my hands and feet elsewhere.
In all fairness, I was happy with the spa up until this point for their basic manicure and pedicure. I am just surprised with their treatment of a repeat customer.
Best spa EVERR!.
Great service, friendly people, and a comfortable environment. Highly reccomended to everyone!
Irina is the best waxer i have ever met. I used go to "Bliss" to get my brazilian waxing, but after I came to Irina, I am now a regular customer. All kinds of waxing, and the best facials, she does everything. I'm pretty sure she has magical hands.
Not forgeting those mani/pedis; Serenity has the best manicures/pedicures I have ever had. Cleanliness is not a problem here, its so sterile, clean and comforting that i never want to leave. If you haven't tried Serenity yet, you should definetly go, you won't regret it! =]
I went through a period when I would only get a Brazilian wax done a Maria Bonita. Until I found Serenity. The place is CLEAN, CLEAN CLEAN! And CHEAP!
I think I paid $35 for a Brazilian. And they do an amazing job, seriously the best Brazilian I have ever had. My friend got a facial here and said it was great. Also great prices on mani/pedis. The problem is that there is only like 2 people working there so it can be hard to get an appointment.