10/14/09

Noteworthy Mac geeks

by JaSchneerson

This place is getting busy for a good reason - they do good work and treat people well. I'm an editor working in Final Cut Studio and one of my two Mac Pros needed a logic board replacement. They gave me a fair estimate and I approved the work. Throughout the process I was given updates, usually by email or text of repair status. I had my Mac back in about four days and everything works.

Some words of advice: if you're planning on making the trip, preregister on their site beforehand. It saves time. They also have rentals in case you're stuck without a Mac.

• Pros: Great service. Friendly staff. LOCAL!!!
• Cons: Lines getting longer - but still faster than other places

07/09/09

BEWARE SCAM ARTISTS

by lboog2000

They returned my broken computer in the same condition that I left it with them and they still charged me $300. When I brought it to their attention, they insisted I must have broken my computer again. I asked to prove work was done and they insisted I leave the store. I called Apple & they can see any work that an "authorized" dealer does since the dealer needs to register the computer in their network. Funny NO WORK was ever reported on my computer so Apple is taking care of the issue and fixing my computer for free! These guys at the support store even collaborated my story after hours of fighting me that I was in the wrong. DON'T WASTE YOUR TIME AND MONEY HERE. DO YOUR HOMEWORK! I wish I did before I went to them.

• Pros: NONE
• Cons: they lie, cheat & steal - READ ALL REVIEWS

06/25/09

Go someplace else!!!

by Pathgirl

I was experiencing some problems with my MacBook and I took it to the Mac Support Store because it was local and I didn't want to schlepp all the way to Manhattan or Staten Island. I was wrong. First of all, the building is impossible to get into. You have to dial a code which should alert them to buzz you in, but the buzzer goes to voicemail. I had a diagnostic performed on my MacBook, which was free, and I received an email telling me that I needed to replace my hard drive and my optical drive, and they charged me for backup services, which I did not need. The estimate was over $700. It is impossible to reach them over the phone, 4 out of 5 times it goes to voicemail. When I finally got through to them they did not make an effort to explain why I needed what they said, it was a "take it or leave it" kind of attitude. Well, I left it. I took back my MacBook and brought it to an Apple Store. They ran a diagnostic and found that there was nothing wrong with my MacBook at all. The Mac Support Store said that my optical drive was "shot", which it was not, and that my hard drive failed verification, which it did not. Had I not gone for a second opinion I would have spent $700 unnecessarily. Bottom line: don't go there - or, if you do, get a second opinion before you have any work done by these people.

• Pros: none
• Cons: read review