The Mac Support Store

11/17/09

LOVE THEM!

by AprilShowers at Citysearch

I highly recommend them. My iBook screen went black so I brought it in for a free estimate (note - other places I've been to want to charge for an estimate - they don't).

They had my estimate in 2 days instead of 3. To their credit they called me with the estimate since the other email I use had bounced back to them. So they wanted to make sure I stayed informed and there was no lag in turn around. Stellar!

Their diagnosis was the iBook needed a new inverter board - and after I called two other places to compare price this place beat the other two. I approved the repair and they delivered it on time and the screen was working again. It's been a few months and the screen is still working great.

One star deducted because the location is off the beaten path. But since I've been going to the Bell House house it doesn't seem like such an effort to head down there anymore.

• Pros: Professional and friendly
• Cons: A little far but I'ven gotten used to it!

10/14/09

Noteworthy Mac geeks

by JaSchneerson at Citysearch

This place is getting busy for a good reason - they do good work and treat people well. I'm an editor working in Final Cut Studio and one of my two Mac Pros needed a logic board replacement. They gave me a fair estimate and I approved the work. Throughout the process I was given updates, usually by email or text of repair status. I had my Mac back in about four days and everything works.

Some words of advice: if you're planning on making the trip, preregister on their site beforehand. It saves time. They also have rentals in case you're stuck without a Mac.

• Pros: Great service. Friendly staff. LOCAL!!!
• Cons: Lines getting longer - but still faster than other places

07/09/09

BEWARE SCAM ARTISTS

by lboog2000 at Citysearch

GO ELSEWHERE! after these guys overcharged me for a repair that was never done, APPLE did an investigation and discovered in fact that NO repair took place and regardless, these guys still tried to charge me. After Apple worked with me, covered the repair and recommended I go elsewhere, these guys had the audacity to send my bill (which my bank refunded after the investigation) to collections! WATCH OUT!!! DON'T TRUST THEM WITH YOUR COMPUTER OR MONEY!!!!

• Pros: NONE
• Cons: they lie, cheat & steal - READ ALL REVIEWS