Jumelle

Mala B.

Joined 3 months ago

What a shame that the obvious attention to detail in the merchandise selection does not carry into the realm of customer service. You will pay top prices here for designer merchandise but do not expect top customer service. While their online store guarantees return for exchange or refund; this does NOT apply to instore purchases. The store is tiny and the sales person helping me didn't have the courtesy to mention this DIFFERENT policy, which would have been lovely to do so given the prices. Shame on me too for not thinking to inquire if the online and instore policy was different. When i got home and realized the crotch didn't hang right and white tailor markings were apparent in sunlight; I fedxed back to the store. They had it within 3 days but refused to credit my credit card. In fact, the owner wants to limit the time period the credit is good - a policy not posted anywhere and one that my credit card company is helping me fight. Seems like a boutique of this high end would want to build loyal customers, as their selection is so enticing. It's kind of like that really good looking man you would like to have had a long term relationship but then a bit of 'ugliness' rears its head..

Doesn't Recommend

emperry

Joined 4 years ago

worst employee. It was a cute store and i spent money there until a little less then a year ago, the owner hired a new sales employee with the worst attitude and manors. I just bought an alexander wang piece there and wish i didn't, because they sale the same piece at MANY other stores. I refuse to shop there till that girl is gone with the curl dark hair. She is very intimating with that attitude. i give this place very poor reviews. i think you should all go to oak, around the corner with better clothes, better people and vibes.

Doesn't Recommend

oatmealraisin

Joined 4 years ago

What can I afford to buy???. There is something intimidating about going into a store, a tiny store at that, and MAYBE being able to afford one piece, if that one piece happens to be on sale. In this economy, picking out clothes that will last more than one or two seasons critical. Although they do carry some interesting designers, this is not a place for classics that you can wear over and over again.

Recommends

marisaschwartz

Joined 5 years ago

Williamsburg Gem. I was amazed that somehow my boyfriend who lives in Israel managed to have the owner of jumelle design my engagement ring. The shop's customer service is beyond courteous, personal and truly exceptional. I have only visited jumelle on few occasions, but I will be sure to return, if even only to browse the racks of lovely, unique finds.

Recommends

Berry2Grand

Joined 9 years ago

Pretty Good. Store is nice. Wish they had a bit more of a varied selection. But overall good experience.

Recommends

JonnyBriggs

Joined 5 years ago

Best Brooklyn Boutique. Fresh, well chosen eclectic selection of US and European clothing.

Staff don't over-sell stuff and give an honest opinion if something suits you (or not) which I really appreciated.

Love it!

Recommends

leabazter

Joined 5 years ago

great location and selection. Jumelle is by far my favorite shop in Brooklyn. The selection is supreme and the lovely ladies are most helpful and honest. For shopping or just browsing, Jumelle is always spot-on.

Doesn't Recommend

marcostela

Joined 5 years ago

Great location, but store no cutting the mustard for the neighborhood. I have been to Jumelle several times and each time it gets progressively worse. Originally, the selection had a bit of variety, but at this point it's all loose fitting clothing with pretty much the same style. It's obvious the buyer favors one style and is purchasing items to her liking, not the customers of Williamsburg. It's unfortunate that Ylli went out of business since the selection there was far more diverse, I would gather that Jumelle will be shutting it's doors soon as well. Maybe if they act quick and buy some merchadise for fall, if they haven't used up their budget, that would attract other customers they might have a shot. I hope they try.

Recommends

jwaters71

Joined 6 years ago

Unique for Williamsburg, but very typical for the city. Eh, sorry...but Jumelle isn't all that unique. Perhaps for Williamsburg (but still, Oak and Ylli carry much more unique and fashion-forward stuff), but not for the city. If anything, these girly-type boutiques are a dime a dozen right across the river. That said, the shop is clean and the clothes are organized well...but the owner is a bit self-absorbed and disingenuous. Instead of being honest about things that were too big on me (I know what my size is, I'm over 35, sheesh!), she kept saying that everything looked good, great, awesome, blah blah. Sorry, but I'd rather spend my hard-earned money at boutiques where the people working will at least be honest about how things look on me...instead of so flagrantly pushing sales.

Recommends

quellegauche

Joined 7 years ago

Simple luxury. The selection in Jumelle is stellar... Everything from the window displays to the friendly helpful staff is appealing. I have to avert my eyes walking by it or I can too easily spend WAY more than I ought to. Of course it's not for bargain hunting, but nothing is inflated beyond its worth. As a shop with hard to find brands and a buyer with an eye for truly beautiful pieces, Jumelle is a delight to visit.