Mai

Really good food, HORRIBLE customer service. We have been going to and ordering from Mai over the last year or so and have always been really satisfied with the quality of food. We, however, have had pretty bad experiences with their customer service. When dining in, we have waited as long as 50 minutes from when we order to when we are served our food. It's been rare that they bring our food out in a timely manner. We understand that things happen, especially when they're busy, but they don't even offer an explanation, or come to let us know that the food will be out soon. There is just no sense of keeping the customer informed.

Our most recent terrible experience with their customer service was when we called for delivery. About 45 minutes had passed and still no sign of the food. Then, the delivery man called us, frantic, apparently at the wrong building. Because he was unfamiliar with the area, he was unable to even tell me where he was in order for me to guide him to our building. Because of the added fact that there was a language barrier, he hung up on me. Then when I called the restaurant to explain the situation, the hostess/server could only tell me, "Oh.. he new. I call him." When 15 more minutes passed and still no delivery guy, I called the restaurant back. Again, the hostess could only offer me, "Ohhh...he new." That was all she could say. No apology, no status update on what he said when she called him, nothing.

I understand that things happen, people get lost, food gets swapped, kitchen events occur, etc. My point is, the woman I spoke with had no clue about how to handle or ameliorate the situation. While I love the food there, there are plenty of other Pan-Asian cuisine restaurants in the area that I won't miss it.…

Wonderful food, warm service, lovely ambiance. I took a friend of mine here for a delectable meal of grilled fish, noodles, and shrimp pancakes. While there aren't many Vietnamese offerings in the immediate area, Mai would go head-to-head with some of the best Vietnamese restaurants in the city. I won't go into menu recommendations, as this is a wonderful place for your own exploration, though I do have to make one exception: get the shrimp pancakes appetizer. Absolutely delicious. If I'm sent to hell for not eating Kosher, I'll at least have the wonderful memory of the taste of this dish!

While I went with a friend, I must say it's a great place for a date. The staff are pleasant and attentive, and unlike those at the majority of New York City restaurants, seem to have very real affection for their jobs. Don't hesitate to ask questions - they're there to ensure that you have a delightful experience.

Five stars for Mai. I'll most definitely be back!…

Best Vietnamese cuisine that I ever tasted in Brooklyn. What I know is that after I tasted the "PHO" and "CABAM" Oh! yes the Grill Calamari stuffed with glass noodle ,shrimp with a bit sour taste of turmeric dipping sauce,. It tasted so good, fresh and very reasonable price. . Another reason why I like to dine in "MAI" is that the environment is so well coming. When you eat inside the dining room you feel like in Vietnam and when you eat outside garden you feel like you are on vacation in "Bali". So far I see mostly customer are New Yorker . Of course I will recommend my friends and family to eat in Mai. Good food, good service, good environment. The garden is the best place for parties.…

Greatest authentic Asian food, comfort and romantic atmosphere, great customer service. One Wednesday evening my friend and I just wanted to taste food that is authentic. We just came home visiting Vietnam. We wanted to compare the different Asian food in America and in Asia. So we decided to drop by Mai Restaurant at Atlantic Ave. So we went and we tried the crispy shrimp pancake, pho and bolulac. My god fantastic! The shrimp pancake taste as authentic as in Vietnam but I like this one better because the shrimp shell is off from the shrimp and the sauce is so yummy. The pho's soup is so pure and is so fragrance with fresh herbs. The bolulac according to one of the customer who sat next to our table said, he ordered the bolulac every time he comes. He also said the best bolulac he ever tasted in New York. Another great dish was the dessert flan. When you put the flan into your mouth,your lips smile. I will definitely come and bring my friends again to enjoy this great food, romantic, comfortable and well coming customer service. I just felt like in heaven!…