Frankies 457

11/07/09

RUDE SERVICE

by Buongustaio

Extremely rude service, a very confrontational waiter (maybe psychotic), OK food, certainlly not anything special. Brought friends visiting from France to dinner here, was most embarassed by the rude and downright nasty waiter. Sent a couple of emails to complain, never got an answer. These guys figure they have it made and don't even have to try

• Pros: DECENT FOOD
• Cons: DON'T GIVE A DAMN SERVICE

07/12/09

Great food but pretty bad waitstaff

by fromtheneighborhood

I've been going to Frankie's for around 2 years, and I'm getting pretty tired of the poor waitstaff.

We were there today, took awhile to get seated, the host was fine, friendly, but the waitress took a long time to get our drinks (esp. considering that we were there with our 2 children).

The best part, though, was that when we paid the bill, she proceeded to pocket all the change as her tip without asking if we wanted anything back. Isn't this against some basic rule or whatever of waiting on customers?

The BLT, though, was the best we've had in awhile. Go figure. We won't be back there on the weekend at least anytime soon.

• Pros: Great food
• Cons: Waitstaff

06/14/09

Grateful Dead and the Customers Don't Matter

by eatery12

One should expect to hear the Grateful Dead when dining at the Burrito Bar, a college dorm, or any restaurant that has neon Jimmy Hendrix posters hanging on the walls, but at Frankies 457 and at that volume?

Who knew that this was the ambiance they were heading towards? And had we not already ordered our food and waited 45 minutes before it came on, we would have left because for some in our party listening to the grateful dead is unbearable. It was as if they wheeled a dumpster into the restaurant before they brought us our food. And when we asked the waitress, who neither wore patchuli nor smelled bad, if they could switch it to something less obtrusive, she politely said that she would ask (it was not her preference either).

She was told by the owner that he would not switch it.

It is his place and he can do what he wants. But others should know these details and should stay away if they matter. The food seems to be going downhill as well-- the cheese plate was tiny and the linguine ill-combined and the butter filled polenta was unimaginative (no, sprinkled pine nuts do not an imagination make).

Perhaps all this tastes better to some who come in stoned and that seems to be the clientele they are now catering to. Is that what all of those vans were up to that were parked outside? Is that why the wait-staff kept heading out back?

One wonders whether the unkempt bathroom (upside: there's only one) is also a reflection of the new culture of Frankies, why-should-the-customer-matter-those-are-your-values-not-mine-dude?-attitude. But one certainly sees a trend.

Apparently we needed a miracle, as the dead-fans say. Too bad we have lost this one....

• Pros: quiet street, decent wine
• Cons: Grateful dead music, food going downhill, wierdly expensive