1416 38th St, Brooklyn, NY | Map it
(877) 680-2899 | View Website
AJ Madison is your No. 1 independent online appliance retailer. As a premier authorized dealer with a huge e-commerce presence, AJ Madison offers unbeatable prices, guaranteed secure purchases, and an inventory boasting every top quality brand available today. AJ Madison is your true Appliance Authority with the expertise and experience to cater to all of your appliance needs. View Less …
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“AJ Madison is a complete waste of time and money, terrible customer services, TERRIBLE return policy and nothing but the run around when you need to try to return a product - this is not atypical for appliance sellers - most dont care but AJ stands out as”
“NEVER do business with this place, or be tempted by the polite SALES staff.”
“#2 When customers call in for damages (i.e. you received your item(s) and they have a huge dent in them) you will then reach a Damage Line, they will do anything for you to NOT send back the item.”
Buy your appliances anywhere else!. There is no customer service, and I even went to the showroom! I had to make sure my plates would fit in the dishwasher, since they are a deep design. I bought a KitchenAid dishwasher, had problems with the delivery, but the real story is what happened after delivery. My total kitchen renovation was delayed, so I didn't open the box, thought I was keeping it safe. Little did I know, the dishwasher was damaged so badly it's totaled. AJ Madison said that I waited too long for a claim, I have to make a claim on the warranty. Kitchenaid says they are going to ship parts and have a serviceman repair the dishwasher. The broken parts include the drum, complete door assembly, wheels, even some parts inside. So, instead of a top of the line brand new dishwasher, I will have a rebuilt/ refurbished model. Still waiting for word from Amex. AJ Madison said their website clearly states how long you have to make a claim. I reminded them that I didn't purchase through the website, I paid in person in the showroom. They didn't care. I urge you, go anywhere else!…
The Worst Customer Service!. Customer Service isn't even the right name for what you get at AJ Madison. There is NO customer service! I would advise anyone not to purchase from AJ Madison. I returned a very expensive faucet, still in the box. I purchased a replacement faucet that was just as expensive. I was hit with a huge restocking fee and had to fight to get my money back. They kept saying the credit had been issued but it wasn't. I finally had to go to American Express to get my money back. Then they didn't issue the full credit, adding on shipping for my initial purchase even though it was free shipping. I again had to go to American Express to get my money. This is the worst company I have ever dealt with.…
Doesn't live up to it's promise!.
"Very Unhappy with AJ Madison. I just bought a $2500 Miele coffee maker. When it arrived, I unwrapped it and plugged it in. There was no power to the machine. I immediately called customer service
and they referred me to the manufacture to get it repaired. SERIOUSLY!! I don't want a brand new defective machine. I would like what I purchased.-A brand new working unit. They will not let me return it. I asked to speak to a supervisor and they won't even transfer me. What kind of customer service is that? The website states the following:
“AJ Madison is dedicated to our customer’s 100 percent satisfaction. We are confident that our return policy will ensure your ultimate satisfaction with your appliance purchase.”
I don't think so. Find someone else- NOT WORTH THE HASSLE!!! - SC…
Highly recommend AJ Madison. I bought an LG refrigerator LFX31925ST and a Maytag washer/dryer MGDE301YW / MHWE301YW. Absolutely very best price anywhere. Delivered as promised to Las Vegas within a week. No sales tax. No shipping charges. I almost didn't order from AJ Madison because of many of the negative review. THAT would have been a mistake.…
RUN AWAY. THE WORST.
These people are crooks. The will say and do anything to take your money and if anything goes wrong they will say, do, or just put you on hold for hours to worm out of it. They 100 pct lack
integrity. I dont even think they know what integrity is.
Really, save yourself the aggravation. Go anywhere else.
They get one star only because you have to put in something to write this review.…
