Mishon Mishon Natural Hair

Doesn't Recommend

stonefox75

Joined 4 years ago

Poor Customer Service. I made an appointment with Mishon, who now operates out of her home, based on the recommendation of a friend. When I booked the appointment, I was not informed of her cancellation policy, which includes a $50 fee. Twenty minutes before my appointment, I cancelled because of a schedule conflict and paid the fee, even though I wasn't informed of it. I then rearranged my day and called back within 15 minutes, in hopes that I could be seen. I was told that my spot had been given to another customer. I asked if my $50 could be applied to my services, since I attempted to reschedule the same day. She replied "only if I was seen that day." Mishon instructed me to call her back, which I did three times. Each time, she said "call me back later." Finally, she said quote "It's not going to happen," and suggested I make another appointment.

The whole interaction left a bad taste in my mouth. I understand she wasn't legally obligated to give me a credit after I missed my appointment, but I feel like it would have been the right thing to do. Customer service counts. Her choice ultimately cost her my business. Perhaps if Mishon made helping customers a priority, she would still have a flourishing storefront.

Recommends

luscious_chocolate

Joined 9 years ago

Caters to all types of hair... I will say they do a wonderful and thorough job on your hair. The salon is a relaxing environment with friendly and knowledgable stylists. If you are looking for something for the latest trend hairdo they can do that and also classic and professional hair styles.. I highly recomend this salon.