Prestige Camera

03/05/09

SHADY! BEWARE!!!

by tlc731 at Citysearch

I wish my brother had done some research on these guys before he spent $3000 on a TV, 4yr Warranty, 3yr Lamp Replacement, and a TV Stand that he didn't need as the TV already has a stand.

In August of 06 he purchased a Samsung DLP TV. The online price was approx. $1500. He was then talked into a warranty ($399), lamp replacement ($299), and a TV stand ($199). He eventually talked to someone to confirm his order and it was at that time he told the salesperson/scam artist, that he really didn't want the extra stuff he just wanted the TV. The sales guy went on to tell my brother that he was on recording saying he would purchase the "extras" and if he didn't he would have to cancel the whole order. My brother still really wanted the TV so he went ahead with the order. After the TV and stand arrived he sent the stand back and ended up eating $50 in shipping costs.

This brings me to present day.. On February 19, 2009 the TV started having issues i.e. randomly turning on and off by itself, only sound- no picture. We still have all of the paperwork and we figured the process of getting it handled under the warranty would be pretty simple. Boy were we wrong. Come to find out Prestige Camera was supposed to send a booklet for our warranty with a 13 digit membership number. This number should also have been documented on our invoice, which it wasn't. I also noticed that on the invoice it doesn't specify the ammont he paid for each individual item, it's all listed as the price of the TV? Anyhow, both companies are saying that the other was responsible for sending him this number and unfortunately, until we have that number there's nothing the warranty place can do. I've pretty much given up talking to these companies. I'll call them and ask them (Prestige) to pull up my order and they can't find it because it's "too old" and then the next time I call it magically appears? Needless to say I contacted the AG office. Sound familiar? I suggest you do the same 718-722-3949.

• Pros: There are none.
• Cons: SCAM!

02/09/09

Worst On-Line Purchase Experience I have Ever Had!

by TXPhoto at Citysearch

Avoid them like the plague! I love the camera I got but after biting on thier great price, i got a follow up call asking if I needed a lens. I had not heard of this before but got it. Then it was the battery. I ended up paying less than the price at local stores but alot more than the Circuit City close out price. The extended battery I received was not a Nikon and their free overnight delivery turned out to be a 5 day ground and was $19.95. I would suggest if you use them to get the names of the very rude sales or customer service reps that you speak with regularly. They also lie becasue my camera was about $50 less only 19 days later on their site. And when I questioned the 21 day warranty they said there is a 15% rstock but my ticket states it is a 5%. Neither are on the 21 day logo on the website. I would stay away at all costs from Prestige.

• Pros: Not Many
• Cons: Dishonest and rude sales and customer service personnel!

01/02/09

'don't be fooled!

by sasha12 at Citysearch

Stay away from Prestige Camera. They use deceptive advertising and high pressure calls to get you to buy other items for more money than they advertise. If you place an order on the internet, they have to speak with you to "confirm" your oder. This is when they talk you into other items. They also charge more than advertised for shipping or charge a handling charge. When you get your purchase the invoice will have a "package price". No way to know what each individual item costs=== but it will be more than you wanted to pay. They also operate under several other names. I also dealt with them under the name Broadway Photo. Same problemsI