The salon only has Simon and Pauline running it, so they only make so many appointments for hair. It's almost as if they are afraid of business. When I walked in to arrange an appt, they tried to discourage me, till I told them that I was fine with a couple of days later. They were surprised that someone could make an appt for a few days later! I think they need that chick, Tabitha to straighten them out! They DON'T take phone appointments. If you don't live in the area you have to travel there to make an appt - and they aren't that good. Simon is fine, but you can do as well with the new cutter at LemonTree. Oh, and forget going there and getting a walk - in appt. No such thing.