Brooklyn >Food & Dining > Aurora - Williamsburg
70 Grand St, Brooklyn, NY | Directions 1121140.715699 -73.964720
Jaw Dropping Disappointment -READ THIS FIRST – Aurora has good food, but if the server forgets you exist, the food will never come.
We went for brunch (10/14/07) knowing from previous visits that we were in for some well-crafted food and drink. It took some talking to get an outdoor table without reservations (for Brooklyn brunch?!). There were five open tables but we got to sit down pretty quickly and ordered our food within 10 minutes.
We drank our coffee and had some juice. Plates of food seemed to be heading everywhere but to our table. After 45 minutes I raise my hand to our server to get some more coffee and she says, "DID YOU WANT YOUR CHECK?"
WTF? Hello!! We never got our food. Our server like deer in headlights froze in fear and went to speak to her manger and hostess. It appeared that she hadn't even submitted the order to the kitchen, but regardless, we were done. This was unacceptable for a restaurant that considers itself a notch above most of its surrounding eateries.
Another thing to note and this just may be a difference in cultures, but the manager and the hostess are very European, i.e. overtly nonchalant with customer service skills, lacking eye contact or actually listening when you are trying to talk to them. It helps to act sincerely sorry when you mess up and instead they told us that it was the kitchen's fault. Who cares if it was the dishwasher or the owner's fault, it was the restaurant's mess up.
It's a shame, but I'm done with Aurora for now and as a general rule, think twice before entering a restaurant that's hosted by rude, insincere Euro-trash.. it may be an indicator for the rest of your visit.
Got to Lodge, Sweetwater, Dressler or Enid's, you'll pay less and you won't be treated like crapola.
Loved it so much we had our wedding here! – When my then-boyfriend asked me to marry him after taking me to Aurora, we decided then and there that we wanted to have our wedding reception there. The service was amazing, the wine was delish and the food was superb. We left very happy. We loved that there was a park at the end of the street (we were going to have our ceremony there but we couldn't get the permit due to "construction" so we got married at a park in Greenpoint instead, which worked out very well)...three days after the wedding and we're still hearing about how fabulous the restaurant / food / wine / service / ambiance was. The menu was incredible. They were accommodating to all of our vegan friends and the waitstaff moved like ninjas...virtually invisible and incredibly attentive and professional. Carmel (the manager) was wonderful through the planning process and she answered all of my questions as they came up. They even decorated the restaurant exactly how we wanted (we provided materials two days before and I didn't have to worry about a thing). We were treated extremely well and if I had it to do all over again, I wouldn't change a thing. Thanks to Aurora, our wedding was absolutely perfect.
Delicious & authentic Italian w/ great service. – Intimate & rustic atmosphere. The food was fresh and delicious!It is amazing - great service, fabulous food, wonderful wine! The ambiance is also relaxing.I found my new favorite restaurant.The staff was so attentive (and adorable)and helpful that it was a dining pleasure. The food was so amazing - we tried so many dishes to get a great tasting - fava beans salad ,duck reccomende m/r, homemade pasta , the most fresh mozzarella I've ever experienced - everything was just perfect. I literally can't wait to go back to Italy and this restaurant. The sound levels were just right that we were able to have intimate conversations all evening. The temperature inside the restaurant was perfect and the windows were all wide open to let in the great breeze that the city had tonight. Everything was spot on!
I strongly reccomended to have dinner at Aurora restaurant for the wonderful food,exellent wine list and professional stuff.
EXELLENT service,beuatiful place,great food. – We went at AURORA reastaurant on thursday night.We went there to celabrate my 29th girlfriend's birthday.
I also celebrate my one 3 months ago.We had an amazing experience as usual,
The waiter reccomended us a really nice bottle of Barbera to have with our meal.The service was speedy and delightful.For an appetizer, I had the absolutely mouth-watering burrata (buffalo mozzarella). I then had the gnocchi with mushrooms ragu' which was very good. My wife had the pappardelle wild boar ragu' which she loved. For dessert I just had to try the cherry tart in combination with a glass of Sagrantino passito reccomended from the waiter as the initial wine.Exellent!!!
I love the decor of the restaurant-very warm and cozy. I am definitely returning to Aurora, my favorite Italian restaurant. I give it a 10 in all the fields. Thanks Aurora and its staff for making my dinner such a memorable experience.
Excellent wait staff, great food, and the place is wonderful.
We will definitely be visiting here again, and hopefully soon!
HORRIBLE service spoils the food – I went here on Sunday with 7 friends for my birthday as I'd been here twice before and loved the food. Despite the fact that we were a large-ish group that ordered champagne immediately upon sitting down we had the WORST service I have ever encountered. In the past the service has never been exceptional but it was never so bad as to overshadow the rest of the experience. Before the champagne had even been halfway drunk, our waiter was harrassing us about buying more alcohol and continued to do so even after we assured him we would let him know when we wanted more drinks. He took our appetizer orders and waited 20 minutes before he returned to take our dinner orders and then blamed us later for the delay; he brought half of the cocktails we ordered and left us alone without the rest, later returning to explain that they had a shortage of martini glasses and then (much) later giving us our martinis in cabernet glasses... one of them being undrinkably "dry"; and he was completely MIA for about an hour after we had our entrees. They didn't seem understaffed at all... there were plenty of glassy eyed waiters clustered together talking, or meandering around avoiding eye contact. It was really frustrating and we agreed that the 20% gratuity included on our sizeable bill was not an appropriate exchange. This is NOT something I or any of my friends do often (most of us have worked in food service) but we requested that the manager comp our drinks and he obliged. The WORST part of the meal followed when the waiter had the nerve to come to our table and argue with us about the comped drinks. I was trying so hard to be polite I actually started to explain to him why we were upset before one of my friends cut me off and asked the waiter to leave. The waitstaff was so absurdly rude and hostile, we left Aurora feeling uncomfortable. I've always recommended this restaurant on the merit of the menu and the wine list, but I'll now be warning people off in view of the service :(
Love this place! – Great food and ambience. Came with a friend and was seated right away. Hope the restaurant is able to maintain its charm as Williamsburg continues to (over)build on the waterfront.
Really bad service – Ok, so i'm not one for writing reviews online for restaurants, but this place was really bad both times i have gone there. The first time, my wife and I ordered the rib eye for 2 and there was a bloody meat cloth underneath our steak- no joke. They acted like it was a chore to deal with the situation, and were not very nice about the whole thing. We decided to be fair and go back to give it a second chance. The front of house was not very nice yet again and we ended up waiting an hour and a halff to sit down. We watched the staff argue, and the manager argue with other patrons while we all waited for them to figure out how to run the front of a restaurant. It was actually a little sad to watch them struggle so much. The manager knew what was going on with us and just ignored us completely. Anyway, the only thing keeping this place afloat has to be the chef, who's food was really great the second time around. I also noticed the chef getting angry frustrated the manager at one point as well.
Too many strollers and obnoxious parents lately. – The food at Aurora is amazing. The physical atmosphere as well. My friends and I would eat here 3 times a week, but lately, there have been so many kids/strollers/obnoxious parents that we have been looking elsewhere. It's not an inexpensive restaurant, and if I want to go to a kiddie restaurant, I'll go to Chucky Cheese.
A couple of weeks ago, I went by myself with a book to have dinner and a glass of wine. The restaurant was almost empty. After I'd started my meal, they seated a family w/ a 2 year old right next to me. The kid was fine but the father parked the stroller UNDER my table on top of my foot, didn't apologize and then proceeded to talk in a DADDY voice loudly to his kid. The staff could have seated them elsewhere or asked me if I wanted to move. I immediately had my $70 meal packed up and took it home.
I have no problem w/ parents bringing their kids or babies to restaurants, but they often seem to forget about the other diners who are out. In these cases, I expect the restaurant management to be mindful of the rest of us who are out to either just have a lovely meal/dining experience and good grown up conversation. I can't even imagine having a romantic meal here with how it has been lately. It's a shame. I love everything else about it....the staff, the food and the physical ambiance. Other people I know from the neighborhood also feel the same way....
The way Italian food should be – Great atmosphere, dim lighting and romantic. The service is a relaxed but nonetheless involved in making the experience feel special, homey. In fact, eating here was the first time I felt at home again with my Italian mother?s preparations. But the food is more than that ? gourmet with lovely presentation ? there is nothing on the menu that doesn?t make your mouth water. The menu goes from fois gras to Bolognese to beet tartar. A love for fresh seasonal ingredients is clear here ? the specials change daily? The wine list is made for the menu and the manager kindly recommended a reasonably priced bottle to accompany our meal. Highly recommended!!
Manager was an idiot – The food was creative but lacked full flavor. Portions were appetizer size and were served as the main dish! The manager was trying to remove a cork from a bottle of wine that had been contaminated with a broken cork and did so in front of our table to our amazement since he served it anyway to an unsuspecting customer.
The wines were way overpriced. I will NOT travel to Williamsburg to this place to be underserved and dupted!
Also the manager grabbed the cash out of my hands rather than allowing the waitress to take the money which included her tip! THEY ALSO RUSH YOU.........was not a good dining experience.
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