02/25/08

Skip this

by alansi

I was expecting value for the money when I joined Costco. What I got was mediocre product (Kirkland galore) and prices that are actually higher than other warehouse outfits. There actually closer to super market pricing when you take the bulkiness into consideration. The customer service-or lack there of- is amazely bad. Its true I have seen longer checkout lines at other stores, but not this consistently. Overall, I give Costco very low ratings as a retailer and can only appreciate their policy on membership cancellation.

01/23/08

They think their special

by deanst

Apparently, the fact people, me included for a while, would fork over $50 or $100 fee membership makes us sub-human in this company's eyes. They may be right. The Brooklyn, for that matter all Costcos, have poor to no customer service. The inventory ordering system is laughable when compared to other retailers. Their queuing is horrible which would explain their so called high wages. Paying a couple bucks more an hour, than the competition, to a handful of brainless drones (yes, you hold us in comtempt, I will do the same to you) and have the NewYorkTimes do cozy pieces about your labor relations is apprarently more important than servicing your fee paying customers. Or is this to provide an excuse for crappy service and make people feel bad for complaining when you guys are such good labor Samaritans. To top it off, once the majority of the store goes for the $100 cashback membership with the % cashback purchases, watch the prices sore on staples and food stuffs. I wonder how many stores actually have only 10-15% markup. The more I Iook at your business, from the issues surrounding the forcing of cities to use eniment domain to take private property (that's over,HAHA), the sweetheart tax breaks you force from small cities, and the ongoing sexual discrimination lawsuit-the better I feel when I canceled my membership. Now, if only Brooklyn would respond and not patronage these "masters of the universe"

09/26/07

Costco, really pretty good!

by amobari

Thi sis a typical Costco. I disagree with the other posts.The lines, while present, move fairly quickly, I have never seen them take more than 9 minutes. Customer service is almost non-existant because that is the Costco way but when I had a need for help they really came through.

The Costco experience differs from typical shopping in many ways. I prefer the Costco way for many reasons including fresh produce blisterpacked so nobody touches it and immediate credit on returns with no problems (policies now have limited time returns on computers, tv's and others). I have seen longer lines at Target, supermarkets and the Gateway BJ'S.

• Pros: price, quality, return policy
• Cons: lines look long, not that bad