09/23/09

Greedy and Useless

by hiterunner

Took my laptop there because the screen would go dark if you opened it wider than a 45-degree angle. Let's see: half-closed, it works; open all the way, it doesn't. It's pretty bloody obvious what you need to check first, right? There's a faulty cable in there somewhere.

Mikey's Hook Up charged me $40 just for the privilege of having them look inside my computer. I suspect they never did look inside. If they did, they must be staggeringly incompetent. Here's what they told me: they don't know what was wrong with it, but they suspect a faulty logic board. Their suggestion: let them mail my iBook to the Apple service center, where for the low, low $300 flat fee Apple will fix whatever it is Mikey's Hook Up failed to spot.

I told them to forget it and took my laptop to the Harlem Apple Store, which right now is just a guy working out of his apartment. The guy, David, is awesome. He opened the Mac up, diagnosed a faulty cable (surprise, surprise!) and replaced it, at the total cost to me of $80.

Mikey's Hook Up, I want my $40 dollars back!

• Pros: Trendy surroundings
• Cons: Incompetent or maybe lazy - bad service either way

08/01/07

Typical Condescending Computer Geeks

by gjohnson434

I took my computer there for a non-power issue hoping that because they seemed slighly alternative and hippish that they wouldn't be snobby, dodgey, and condescending like all the other computer repair companies that I've been to in the past.

WRRROOOOONNNNGGGGGGGGGGGG answer. They never called when they said they would, couldn't fix the problem, led me to believe that my computer was being worked on when it wasn't, spoke down to me and generally didn't give a s**t that I needed my computer back or at the very least the curteousy of a straight answer! I strongly recommend that you do not waste your time or money in this place.

P.S. I'm not some high strung psycho - I'm a mellow local who needed help and they didn't give it to me...

• Pros: none
• Cons: innumerable