Water Street Restaurant and Underwater Lounge

GREAT!!!!!!!. My experience was Great top notch the staff was on top of everything - we kept a dinner for my close friend & i couldn't believe how well the manager who's name is Brian handle everything for me & even when he wasn't there he had reliable staff meeting any needs that we might have. I enjoyed myself so much the dinning experience & the after hour lounge........They get a A+ from me......will definitely be going back!!!!!…

Avoid at All Costs. I have never felt the need to write a negative review of any restaurant until I came here. I'll start with the positives: the food was pretty good for the price. Then come the negatives. We came here after a show at St. Ann's Warehouse, so naturally things were a bit busy as the crowd came in. They gave us water fairly quickly, but it took another ten minutes before we were able to flag down a waiter, who seemed annoyed that we asked for service and responded with a rather terse "I'll let your server know." That server, an aloof, bearded 20-something, came around fifteen minutes later, offering no apology for the fact that we'd been sitting there for half an hour without someone even taking a drink order. To this point, it was pretty much standard poor service. But the cherry on the cake came another half hour later, when the waiter finally came with our drinks. I'd ordered a Manhattan - nothing confusing about it. The server proceeded to spill half the drink from the shaker onto the table and floor (which he never cleaned up). When he'd finished pouring the glass about two-thirds full, he said (and as unbelievable as it is, this is a quote) "If you're still thirsty, you can sip up what's left on the floor," and walked away. I had to call him back to point out that this was not reasonable treatment concerning a ten dollar drink, and he begrudgingly brought it back to the bar to top it off. Fifteen minutes later, another server came by to let us know our appetizers would be there shortly (pretty much everyone else who came in after us had food already). Another fifteen minutes later, a server brought us our appetizers and entrees together, again failing to apologize for failing to abide by bare-minimum restaurant etiquette. At no point did anybody working at the restaurant apologize or try to make up for the absolutely abysmal service. I recommend that anybody considering this place go anywhere else - I'm sure there are plenty of restaurants in the neighborhood where they won't treat you like the scum on the bottom of their shoe.…

Total Upset!!. lthough this place did look nice and was very near the Brooklyn Bridge, The service has yet to live up to its reputation. My best friend decided to have her wedding party celebrate their wedding brunch at this location because she had a Brooklyn bridge themed wedding. She had read good reviews. However, things always happen at weddings with a few delays so the party arrived about 45 min late to the restaurant. The manager came to the table and pulled the bride's sister and in front of all the guests let her know that this party has till 4pm due to another reservation and that he needed the bill to be paid. Firstly, the place was very empty and we were not savages to be spoken to in such a manner. The wedding party consisted of only 15 people and we were a quiet group. Not to mention the wait staff, although they were nice people, we had to search for them to be served because most of the time they were out of sight! Upon the bride's arrival the manager instead of welcoming her told her that we had to be out by 4pm and make sure we tip his staff well. HOW RUDE AND OBNOXIOUS!! The bride and groom's day was ruined by this establishment. They had no appetite from how unwelcome they felt. The bride was in tears and the wedding party was left with a sour taste as we were rushed out of the establishment. The only reason they even got a star was because the food was actually good. I would not recommend anyone to go to this place unless something is done about their management staff. What should have been the happiest day of their lives turned out to be the biggest failure. I am very upset to see such great people have to go through this. We had to cut the cake back at the bride's mother's house in New Jersey because all she wanted to do was get back to where she knew she would always be welcomed.…